DPD (SK), known officially as DPD Parcel Service, s.r.o., has been operating in the Slovak market since 2002. It functions as a key component of DPDgroup, recognized as the second-largest international parcel delivery network across Europe. DPDgroup is wholly owned by Geopost, a subsidiary of the French postal service, La Poste.
DPD (SK) is committed to providing comprehensive parcel delivery services for a diverse clientele, including businesses, e-commerce entities, and private individuals. The company’s service portfolio spans both domestic and international shipping needs. Key services include:
- DPD Home: Specialized for business-to-consumer (B2C) deliveries.
- DPD Business: Tailored for business-to-business (B2B) shipments.
- DPD International: Facilitates cross-border parcel delivery.
- DPD Predict: A popular service that provides recipients with a precise one-hour delivery window, enhancing convenience.
- DPD Pickup: Offers a network of parcel shops for convenient drop-off and collection of packages.
- DPD Private: Dedicated services for individual customers.
- DPD Express: Expedited delivery options.
- DPD Return: Streamlined return service for parcels.
In Slovakia, DPD (SK) operates with an extensive infrastructure that includes over 1,200 employees, 22 depots, and more than 230 DPD Pickup points, ensuring wide coverage and efficient service. The company places a strong emphasis on innovation, customer satisfaction, and sustainable practices, aligning with DPDgroup‘s global “DrivingChange” strategy.
How to Track DPD (SK) Packages
Tracking DPD (SK) packages is available through multiple avenues, ensuring customers can stay informed about their shipments.
1. Via the Official DPD (SK) Website:
The primary method for tracking a DPD (SK) package is directly through their official website.
- Visit https://www.dpd.com/sk/sk/.
- On the homepage, locate the prominent tracking field. This is typically labeled “Sledovanie zásielky” or similar.
- Enter your unique DPD (SK) tracking number into the designated field.
- Click the “Hľadať” (Search) or “Sledovať” (Track) button to retrieve the latest status updates and delivery information for your parcel.
Tracking your DPD (SK) package is straightforward using the Synctrack platform.
- First, ensure possession of your DPD (SK) tracking number, typically provided by the sender.
- Navigate to the Synctrack Tracking Page at https://synctrack.io/couriers/.
- Locate the designated input field and enter your DPD (SK) tracking number.
- Conclude by clicking the “Track” button to display the detailed status of your shipment.
3. Via My DPD Portal:
For registered users, the My DPD portal offers a centralized platform for managing and tracking shipments. This portal allows customers to view active parcels, manage preferences, and access detailed tracking information for their DPD (SK) deliveries.
4. Proactive Notifications via DPD Predict:
If your shipment is handled by DPD Predict, you will receive proactive notifications via SMS or email. These notifications include estimated one-hour delivery windows and provide direct links to the tracking information, allowing for real-time updates and options to manage delivery.
For direct inquiries regarding DPD (SK) tracking or other services, customers can reach out via the following contact details:
- Phone Number: +421 850 111 404
- Email: [email protected]
- Official Address: DPD Parcel Service, s.r.o., Technická 7, 821 04 Bratislava, Slovenská republika.
Customer service hours are Monday to Friday, from 7:00 AM to 6:00 PM (CET). An online contact form is also available on their official website for written inquiries.
FAQs about DPD (SK) tracking
1. What is a DPD (SK) tracking number?
A DPD (SK) tracking number is a unique identification code assigned to each parcel. It typically consists of 10 to 14 digits and allows senders and recipients to monitor the parcel’s journey from dispatch to delivery through the DPD (SK) tracking system.
2. Why is my DPD (SK) tracking showing no updates?
If your DPD (SK) tracking shows no recent updates, it could be due to several reasons: the parcel might not have been scanned yet, especially shortly after dispatch; it could be in transit between major hubs without interim scans; or there might be a minor delay in transit. It is advisable to wait at least 24-48 hours for updates. If the issue persists, contact DPD (SK) customer service.
3. What does “In Transit” mean for DPD (SK) tracking?
The “In Transit” status in DPD (SK) tracking indicates that your package is currently moving through the DPD network towards its destination. This status covers various stages, including transportation between depots, sorting, and preparation for local delivery.
4. Can I change the delivery address or time for my DPD (SK) package?
With DPD Predict, recipients often have options to manage their delivery. You may be able to redirect your DPD (SK) package to a DPD Pickup point, change the delivery date, or authorize delivery to a safe place. These options are usually provided via the tracking notifications or through the My DPD portal.
5. What should I do if my DPD (SK) tracking shows “Delivered” but I haven’t received the package?
If your DPD (SK) tracking indicates delivery but you have not received your parcel, first check with household members, neighbors, or any designated safe places around your property. If the package is still not found, contact DPD (SK) customer service immediately with your tracking number for assistance.
+421 850 111 404 