DPEX

DPEX Tracking Information

DPEX Worldwide is an established express and e-commerce service provider with a significant presence in Asia. Established in 1982, DPEX has grown to become a leading provider of express and e-commerce solutions, boasting an extensive network that spans over 30 countries and more than 200 cities worldwide. The company is headquartered in Singapore and is a key member of the DPEX Group.

DPEX focuses on providing comprehensive solutions across various services to meet diverse shipping and logistics needs. Their core offerings include:

• Express Services: This encompasses the rapid delivery of shipments through services like DPEX Express, DPEX Economy, and DPEX Global for international imports. These services are designed for urgent and time-sensitive consignments, ensuring efficient cross-border movement.
• E-commerce Services: Catering to the growing e-commerce sector, DPEX provides solutions such as DPEX EziReturns for streamlined return processes, DPEX Mail for postal services, and DPEX e-Fulfilment which covers warehousing and order processing for online businesses.
• Logistics Services: DPEX offers integrated logistics solutions including warehousing, distribution, and various value-added services to support supply chain management.

Key features of their service include comprehensive online tracking, Proof of Delivery (POD), expertise in customs clearance, handling of dangerous goods (DG), and application of remote area surcharges (RAS) for deliveries to less accessible locations.

How to Track DPEX Packages

Tracking a DPEX package provides real-time updates on its journey. There are primary methods available for monitoring your shipment:

1. Via the Official DPEX Website:
   • Navigate to the official DPEX Worldwide website at http://www.dpex.com/.
   • On the homepage, a prominent tracking field is typically available.
   • Enter your unique DPEX tracking number into the designated input box.
   • Click the “Track” or similar button to view the latest status and detailed movement history of your package.
2. Via Synctrack Tracking Tool:
   • Tracking your DPEX package is simple and efficient using Synctrack.
   • Obtain Your Tracking Number: Ensure possession of your DPEX tracking number, which is typically provided by the sender.
   • Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input your DPEX tracking number into the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your shipment.

Currently, the DPEX Worldwide website primarily highlights online tracking through their web portal. Information regarding dedicated mobile applications or SMS-based tracking services is not prominently featured on their main service pages.

DPEX Tracking Contact Information

For inquiries regarding DPEX tracking or other services, customers can reach out through the following contact details:

• Phone Number: +65 6788 1777
• Email Address: [email protected]
• Office Location:
  DPEX Worldwide Pte Ltd
  No. 20 Changi South Street 1, #01-01,
  Singapore 486776

These contact details are listed on the official DPEX Worldwide website, ensuring direct communication with their customer service team for assistance with tracking inquiries or any shipping-related concerns.

FAQs about DPEX Tracking

1. What is a DPEX tracking number?
   A DPEX tracking number is a unique alphanumeric code assigned to each package or shipment. It allows customers to monitor the real-time progress and location of their DPEX package from the point of origin to its final destination. This number is typically provided by the sender or merchant once the shipment has been processed.

2. How accurate and up-to-date is DPEX tracking information?
   DPEX tracking information is generally accurate and updated regularly as the package moves through different stages of its journey. Scans are performed at various transit points, providing timely updates. However, minor delays in updates can occasionally occur due to processing times at specific facilities or during peak shipping periods.

3. What should be done if the DPEX tracking status shows “delivered” but the package has not been received?
   If DPEX tracking indicates “delivered” but the package is missing, first check around the delivery location, with neighbors, or building management. If the package cannot be located, contact the sender to confirm the correct delivery address and then reach out to DPEX customer service with your tracking number for further investigation.

4. What does it mean if my DPEX tracking status has not updated for a long time?
   A stagnant DPEX tracking status for an extended period could indicate several things, such as delays in transit, customs clearance processes, or a missed scan. It is advisable to wait a reasonable period, typically 24-48 hours, for updates. If the status remains unchanged, contacting DPEX customer service with your tracking number is recommended for more detailed information.