ECGO

ECGO Tracking Information

ECGO is an international logistics company established in 2012 and headquartered in Shenzhen, China. It has grown to become a significant player in the field of international eCommerce logistics, providing reliable and cost-efficient services. The company’s core focus is on cross-border e-commerce logistics, offering comprehensive solutions through its global network and advanced logistics infrastructure.

ECGO has established branches in various cities within China and operates warehouses in key international regions, including the United States, Europe, and Japan. Their commitment is to build a safe, efficient, and convenient cross-border e-commerce logistics platform.

ECGO’s services include:

• International Express: Partnerships with global carriers like DHL, UPS, FedEx, and TNT.
• International Dedicated Line: Specialized shipping routes such as US Special Line, Europe Special Line, Australia Special Line, Canada Special Line, Japan Special Line, Korea Special Line, and Southeast Asia Special Line.
• International Postal Packet: Collaboration with national postal services like China Post, Hongkong Post, Singapore Post, Malaysia Post, Sweden Post, Netherland Post, Belgium Post, UK Post, and Germany Post.
• Overseas Warehouse: Services that encompass warehousing, order fulfillment, and return processing.
• FBA First Leg: Support for Amazon FBA shipments, facilitating direct delivery to Amazon fulfillment centers.

How to Track ECGO Packages

Tracking ECGO packages is straightforward, with multiple methods available to monitor shipment progress.

1. Via ECGO Official Website:

The most direct way to track an ECGO package is through their official website. Navigate to the homepage of http://www.ecgo.group/. A prominent tracking or trace input field is available where the ECGO tracking number can be entered to view real-time shipment updates.

2. Via Synctrack Tracking Tool:

Tracking an ECGO tracking package is simple and efficient using the Synctrack platform. To use this tool, first, obtain your ECGO tracking number, which is typically provided by the seller. Next, visit the Synctrack Tracking Page at https://synctrack.io/couriers/. Input your ECGO tracking number into the designated field. Finally, click the “Track” button to view the tracking details of your ECGO shipment.

Currently, information regarding dedicated ECGO tracking apps or SMS tracking services is not prominently featured on their official website.

ECGO Tracking Contact Number

For inquiries regarding ECGO tracking or other services, customers can reach out using the following contact details for their Shenzhen Headquarter:

• Phone Number: +86-755-28318858
• Email: [email protected]
• Office Location: 2012-2020, Block A, Building 3, Zhonghaiwanliyuan, Bantian Street, Longgang District, Shenzhen, China.

Additional contact information for other branches and international warehouses may be available on the “Contact Us” section of their official website.

FAQs about ECGO Tracking

1. How do I find my ECGO tracking number?

The ECGO tracking number is typically provided by the seller or merchant after your order has been dispatched. It is usually included in the shipping confirmation email or accessible from your order details page on the seller’s platform.

2. Why is my ECGO tracking information not updating?

ECGO tracking information may experience delays in updating due to several reasons, including transit time between logistics points, customs processing, or weekend/holiday periods. It is advisable to wait 24-48 hours for updates to appear. If the information remains static for an extended period, contacting ECGO customer service or your seller is recommended.

3. What does “In Transit” mean for an ECGO package?

“In Transit” signifies that your ECGO package is currently on its way to the destination. It indicates that the shipment is moving through the logistics network, undergoing various stages such as sorting, customs clearance, and transportation between different facilities or countries.

4. How long does ECGO tracking take for delivery?

The delivery time for an ECGO package varies significantly depending on the service chosen (e.g., express, dedicated line, postal packet), the origin and destination countries, customs procedures, and unforeseen logistical circumstances. Estimated delivery times are often provided by the seller at the time of purchase.

5. What should I do if my ECGO package is marked as delivered but I haven’t received it?

If your ECGO package tracking shows it as delivered but you have not received it, first check with household members, neighbors, or your building’s reception/mailroom. If it’s still missing, contact the seller or ECGO customer service as soon as possible to report the issue and initiate an investigation.