Eshipping

Founded in July 2014 as a subsidiary of China COSCO Shipping Group, Eshipping offers a one-stop cross-border logistics platform integrating sea, air, rail and warehousing services. Services include Ocean Freight, Air Freight, Overseas Warehouse, International Private Line, China–Europe Railway Express and Supply Chain Finance.

The Eshipping comprehensive Logistics Service Platform is a self-developed SaaS cloud system leveraging IoT, AI and cloud computing to provide visual monitoring and real-time feedback throughout the entire logistics process.

How to Track Eshipping Packages

1. Via Official Website

   • Log in to the Eshipping E-Platform.

   • Navigate to the Logistics Tracking section.

   • Enter the tracking number and submit to view status updates in real time.

2. Via Synctrack Tracking Tool

   • Obtain the Eshipping tracking number from the shipper.

   • Visit the Synctrack page for couriers.

   • Input the tracking number and click Track to retrieve detailed shipment information.

3. Via Customer Service

   • Call the general hotline or local branch to request tracking updates via phone, email or SMS.

   • Email inquiries can be directed to the relevant office address (see below).

Eshipping Tracking Contact Numbers & Offices

General Hotline

• Tel: +86 0755-83257748

• Email: [email protected]

Shenzhen Headquarters

• Address: 1901 Block A, Horoy Center, No. 5059 Tinghai Road, Nanshan District, Shenzhen

• Tel: 0755-83257748

• Email: [email protected]

Key Branches

• Shanghai: 9D Artificial Intelligence Industrial Park, 489 Wenchuan Road, Baoshan District; Tel: 021-39123185; Email: [email protected]

• Qingdao: Room 2502, Block B Ocean Building, 61 Hong Kong Middle Road, Shinan District; Tel: 0532-68665233; Email: [email protected]

• Xiamen: 28F No. 72 Hubin North Road, Siming District; Tel: 0592-5360377; Email: [email protected]

• Guangzhou: Room 1202, No. 20 Huacheng Avenue, Tianhe District; Tel: +86 19396880762; Email: [email protected]

• Tianjin: Room 3102, Yuanyang Building, Haihe East Road, Hebei District; Tel: +86 1370209944; Email: [email protected]

• Dalian: Room 2302, Jinlian International Building, 155 Youhao Road, Zhongshan District; Tel: 0411-82538399; Email: [email protected]

FAQs about Eshipping Tracking

1. What details are required to track a shipment?
   A valid Eshipping tracking number, provided by the shipper, is required.

2. How often is tracking information updated?
   Status updates are reflected in real time on the E-Platform and third-party tools once the shipment is scanned at each checkpoint.

3. Can shipments be tracked without an account?
   The Eshipping E-Platform requires registration for full tracking. Public tracking is available via third-party tools.

4. What if the tracking status is not updating?
   Contact the customer service hotline or local branch to verify scan status and resolve any delays.

5. Is it possible to receive tracking alerts via SMS or email?
   Yes. Notification preferences can be arranged by requesting email or SMS updates from customer service.