Evri

Evri tracking information

Founded in 1974 as Grattan Mail Order in Bradford, Evri evolved through several rebrands before launching as Evri in 2008. Today, Evri is the UK’s largest dedicated parcel delivery specialist, with:

• 18,000+ parcel Couriers operating nationwide

• 10,000+ ParcelShops & Lockers for drop-off and collection

• Delivery of 700 million parcels per year to over 220 countries

Key service features include real-time parcel tracking, up to £20 free cover, divert options (safe place/neighbour/ParcelShop), bulk shipping tools for businesses, and integrations via Alexa, Google Assistant, and the Evri mobile app.

How to Track Evri Packages

1. Official Evri website

   • Visit the Track a parcel page, enter the 16-character parcel tracking code (or 8-digit calling card number), and click Track to see the parcel’s journey.

2. Evri tracking via Synctrack

   • Obtain the Evri tracking number from the sender.

   • Go to the Synctrack Tracking page.

   • Input the Evri tracking number and select Track to view shipment details.

3. Evri mobile app

   • Download from the Apple App Store or Google Play.

   • Open the app and tap Track a parcel, enter your code, and view real-time updates, delivery windows, and photo confirmation.

4. Telephone (Interactive Voice Response)

   • Call 0330 808 5456 (available 24/7, advisor hours Mon–Fri 8 am–4 pm, Sat 8 am–2 pm).

   • Follow the voice prompts to input your tracking number or leave a message for a callback.

Evri tracking contact information

Phone: 0330 808 5456
Email (feedback only): [email protected]
Registered office: Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH

FAQs about Evri tracking

1. How can a parcel be diverted?

Enter the 16-digit tracking code and delivery postcode on the tracking page, then choose to divert to a neighbour, safe place, ParcelShop, or Locker—options depend on the sender’s service.

2. What if a parcel hasn’t arrived after 7 days?

Notify the sender so they can contact Evri; longer delays trigger an investigation by customer service.

3. Can a parcel be collected directly?

Parcels delivered by a local Courier cannot be collected at a depot; however, up to three delivery attempts are made. If unavailable, divert to a neighbour or safe place.

4. How are international parcels tracked?

Use the International tracking tool on Evri’s site, entering the same 16-character code to view global transit updates.

5. What tracking information is shown?

Tracking displays collection status, transit checkpoints, 1-hour delivery window, photo confirmation (if left in a safe place), and delivery signature if required.