Fast Horse Express is a prominent global logistics service provider that primarily focuses on cross-border e-commerce. Established in 2017 and headquartered in Shanghai, China, the company has expanded its operations with branches in key locations such as Shenzhen, Guangzhou, Yiwu, Hong Kong, and Los Angeles. Fast Horse Express specializes in offering comprehensive, full-link cross-border logistics solutions, including package express, international air freight, international sea freight, and warehousing services.
The company’s core mission is to provide efficient and reliable logistics services, particularly catering to sellers on e-commerce platforms who ship goods from China to international destinations. For the United States market, Fast Horse Express offers specific services like the US Express Line, US Economic Express Line, US FBA Air Freight, and US FBA Sea Freight. These services are designed to support the burgeoning cross-border e-commerce sector by ensuring timely and secure delivery of parcels, including last-mile delivery through various channels. Their focus is on streamlining the shipping process from origin to destination, emphasizing reliability and efficiency for international shipments, particularly those originating from China and destined for the US, Canada, and Mexico.
How to Track Fast Horse Express (US) Packages
Tracking your Fast Horse Express (US) package is possible through multiple methods to keep informed about its journey.
- Via the Official Fast Horse Express (US) Website:
The most direct way to track a Fast Horse Express (US) shipment is through their official US website.
- Navigate to the Fast Horse Express (US) homepage at https://us.fh.express/.
- Locate the tracking field, usually prominently displayed on the main page.
- Enter your Fast Horse Express (US) tracking number into the designated input box.
- Click the “Track” button to retrieve the latest status and detailed information about your package.
- Via Synctrack Tracking Tool:
To track a Fast Horse Express (US) package using Synctrack, the process is straightforward:
- First, ensure the Fast Horse Express (US) tracking number, provided by the sender, is available.
- Next, navigate to the Synctrack Tracking page at https://synctrack.io/couriers/.
- On the page, accurately enter the tracking number into the designated input field.
- Finally, click the “Track” button to access the detailed shipment status and updates for the Fast Horse Express (US) package.
No information regarding official mobile applications or SMS tracking services is available on the Fast Horse Express (US) website.
For inquiries related to Fast Horse Express (US) tracking and customer support, the following contact details are available.
- Customer Service Email (Australia): While this email is for their Australian operations, it has been provided as a customer service contact: [email protected]
- General Inquiry Email (China): For general inquiries, the email listed on their US website, primarily serving their Chinese headquarters, is: [email protected]
- Contact Phone Number (China): The phone number listed for general contact on their US website is: +86 181 2983 2383
- Office Location (China Headquarters): Their main office is located at: Room 1603, North Block, Building 3, No. 696 Lingling Road, Xuhui District, Shanghai, China.
Please note that the Fast Horse Express (US) website primarily lists contact information for their Chinese headquarters and a general marketing email, rather than a specific US-based customer service contact number or email.
FAQs about Fast Horse Express (US) Tracking
Here are some frequently asked questions regarding Fast Horse Express (US) tracking:
- What is a Fast Horse Express (US) tracking number?
A Fast Horse Express (US) tracking number is a unique identifier assigned to each package or shipment. It allows customers to monitor the status and location of their parcel as it moves through the delivery process, from origin to its final destination.
- How long does Fast Horse Express (US) delivery usually take?
The delivery time for Fast Horse Express (US) packages can vary significantly based on the specific service chosen (e.g., Express Line, Economic Express Line, Air Freight, Sea Freight), the origin country (typically China), the destination within the US, customs clearance procedures, and unforeseen logistical delays. For precise estimates, it is best to consult the service details provided at the time of shipment or contact their customer service.
- What should be done if Fast Horse Express (US) tracking information is not updating?
If Fast Horse Express (US) tracking information is not updating, it may be due to several reasons, such as the package being in transit between tracking points, delays in scanning, or customs processing. It is advisable to wait 24-48 hours for the next update. If the tracking status remains unchanged for an extended period, contacting Fast Horse Express (US) customer service with your tracking number is recommended for assistance.
- Is it possible to change the delivery address for a Fast Horse Express (US) package?
Changing the delivery address for a Fast Horse Express (US) package once it is in transit can be challenging and is often subject to the company’s policies and the current stage of shipment. It is best to contact Fast Horse Express (US) customer service immediately with your tracking number to inquire about the possibility of making such a change. Such requests are typically not guaranteed and may incur additional charges or delays.
