FOLY Tracking Guidelines and Tips

FOLY (福莱) is a logistics service provider specializing in cross-border e-commerce. This guide provides essential information and tips for tracking packages handled by FOLY.

FOLY Tracking Information

FOLY, officially known as Shenzhen Foly International Logistics Co., Ltd., was established in 2017 with its headquarters located in Shenzhen, China. The company has strategically expanded its presence with branches in Europe, including the United Kingdom, Germany, and France, reflecting its focus on the European market.

FOLY’s core business revolves around providing comprehensive logistics solutions for cross-border e-commerce. They leverage a professional team and a self-developed logistics system to streamline operations and enhance service efficiency. Their commitment is to achieve excellence through professionalism, offering reliable and efficient transportation services.

Key Services Offered by FOLY:

• FBA Head-haul (Amazon FBA First Leg Shipping): This is a primary service where FOLY handles the initial transportation of goods from suppliers or manufacturers to Amazon’s fulfillment centers in Europe. They offer various modes of transport including:
  • Air Freight: For faster delivery of goods.
  • Sea Freight: Providing both fast (express) and slow (economy) options for cost-effective bulk shipments.
  • Rail Transport: An alternative for shipping goods to Europe.

  FOLY emphasizes solutions for customs clearance and tax payment for these shipments, ensuring a smooth process into Europe.

• Overseas Warehouse Services: FOLY operates warehousing facilities in the UK, Germany, and France. These warehouses support e-commerce businesses with services such as:
  • Returns Processing: Handling customer returns.
  • Relabeling: Applying new labels to products.
  • Transshipment: Moving goods between different shipping routes or carriers.
  • Drop Shipping: Direct fulfillment of orders from their overseas warehouses to end-customers.
• International Parcel Services: This includes options for smaller packages, such as E-packet and specialized lines designed for European small package delivery.
• Value-added Services: FOLY provides additional services to support logistics operations, including:
  • Customs Clearance: Expert handling of customs procedures.
  • Tax Payment: Assistance with import duties and taxes.
  • Insurance: Offering coverage for shipments during transit.

FOLY positions itself as a crucial partner for cross-border e-commerce sellers, providing end-to-end logistics support from China to Europe.

How to Track FOLY Packages

Tracking your FOLY package is straightforward, with multiple methods available to keep you informed about your shipment’s journey.

1. Via FOLY Official Website:
   • Visit the official FOLY website: http://www.foly-eu.com/.
   • On the homepage, locate the “Tracking” (包裹查询) section, usually prominent.
   • Enter your FOLY tracking number (运单号) into the designated field.
   • Click the “Track” or query button to view the latest status and details of your shipment.
2. Via Synctrack Tracking Tool:
   • Tracking your FOLY package is simple and efficient using the Synctrack platform.
   • Obtain Your Tracking Number: Ensure you have your FOLY tracking number, which is provided by the seller or sender.
   • Visit Synctrack: Go to the Synctrack Tracking Page: https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input your FOLY tracking number in the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your FOLY shipment.

FOLY’s official website does not currently mention an official mobile app or SMS notification service for tracking purposes. The primary methods for tracking are through their website or third-party tracking platforms.

FOLY Tracking Contact Number

For inquiries regarding FOLY tracking or other services, you can reach out to FOLY using the following contact information:

• Phone Number: 0755-27623371
• Email Address: [email protected]
• Office Location (Headquarters): 深圳市宝安区福永街道新和社区新和村新和大道66号（新和雅园首层商铺）
  • English Address Approximation: Xinhe Yayuan, Ground Floor Commercial Shop, No. 66 Xinhe Avenue, Xinhe Village, Xinhe Community, Fuyong Street, Bao’an District, Shenzhen, China.

FAQs about FOLY Tracking

Here are some frequently asked questions about FOLY tracking:

1. How do I get a FOLY tracking number?

   Your FOLY tracking number is typically provided by the seller or e-commerce merchant who dispatched your package using FOLY’s services. It should be included in your shipping confirmation email or accessible from your order details page.

2. What types of shipments can be tracked with FOLY?

   FOLY primarily handles cross-border e-commerce logistics, including shipments to Amazon FBA warehouses, goods moved through their overseas warehouses, and international parcels, especially those destined for Europe. Any package processed through their system will have a trackable number.

3. What should I do if my FOLY tracking information is not updating?

   If your FOLY tracking information is not updating, first allow 24-48 hours for the initial update. If the status remains unchanged after this period, it is recommended to contact the sender or seller of your package, as they have direct communication with FOLY. Alternatively, you can reach out to FOLY’s customer service using the provided contact details.

4. Does FOLY offer international tracking?

   Yes, FOLY specializes in international logistics, particularly between China and Europe. Their tracking system provides visibility for shipments as they move across borders, including customs clearance status and transit updates.

5. What are common FOLY tracking statuses I might see?

   Common FOLY tracking statuses can include “Shipped,” “In Transit,” “Arrived at Destination Country,” “Customs Clearance,” “Out for Delivery,” and “Delivered.” Specific statuses may vary depending on the stage of the shipment and the level of detail provided by their system.