GHN

GHN tracking information

Giao Hàng Nhanh (GHN) was founded in 2012 to serve the booming e-commerce market in Vietnam. Key milestones and capabilities:

• Nationwide coverage across all 63 provinces with an extensive network of GHN Stations for drop-off and pick-up.

• 2015: Launched GHN Station network with thousands of locations.

• 2017: Expanded into GHN Logistics (B2B transport) and GHN Fulfillment (warehousing & order fulfillment).

• 2019: Deployed a fully automated sorting system, reducing processing time to just 30 minutes per shipment.
  Core services include:

• GHN Express (next-day delivery within cities, 1–2 days inter-city)

• GHN Logistics and GHN Fulfillment

• 24/7 online order management platform and mobile app

• GHN Xu reward points, partial delivery, COD collection, and other merchant support tools

How to Track GHN Packages

1. Official website

   • Go to donhang.ghn.vn or select “Track Shipment” at ghn.vn, enter the tracking number to view real-time status.

2. Synctrack Tracking tool

   • Obtain the GHN tracking number.

   • Visit Synctrack at synctrack.io/couriers/

   • Enter the tracking number and click Track to see detailed shipment updates.

3. GHN mobile app

   • Download GiaoHangNhanh from the App Store or Google Play.

   • Log in or search by tracking number, phone number, or recipient name for instant tracking.

4. Customer service hotline

   • Call 1900 636 677, provide the tracking number, and request the latest status.

GHN (Giao Hang Nhanh) contact number

• Customer hotline: 1900 636 677

• Support emails:

  • Customer care: [email protected]

  • Business inquiries: [email protected]

• Head office: 405/15 Xô Viết Nghệ Tĩnh, Ward 14, Bình Thạnh District, Ho Chi Minh City

• Branch office: 3rd Floor, Rivera Park Building, 7/28 Thành Thái, Ward 14, District 10, Ho Chi Minh City

• Working hours: 08:30–21:00 (Monday–Sunday, except public holidays)

FAQs about GHN tracking

1. What is the maximum storage time for a parcel?

Parcels are stored at GHN facilities for up to 5 days from the first delivery attempt, during which GHN will contact the recipient.

2. How many delivery attempts does GHN make?

Up to 3 attempts per shipment. If delivery fails due to unreachable recipient, the order is held for return processing and can be re-scheduled within 24 hours.

3. Can a shipment be tracked by phone number?

Tracking by phone number is available only to registered merchants on GHN. Individual customers must use a tracking number.

4. How to change the delivery address after order creation?

Contact 1900 636 677 or email [email protected] with the tracking number and new address for assistance.

5. What if the tracking number is not found?

Verify the tracking number provided by the sender. If still unavailable, contact the sender or call 1900 636 677 for further support.