GLS

GLS Tracking Information

GLS (General Logistics Systems) was founded in 1989 by 25 forwarders in Germany, initially as German Parcel Paket-Logistik GmbH. It has since grown into one of the leading express parcel service providers in Europe and worldwide. GLS expanded through acquisitions and network growth across many European countries, launching a unified brand in 2002. The company emphasizes reliability, efficiency, and technological innovation, including environmental initiatives like ThinkGreen. GLS also expanded geographically into North America, investing in infrastructure and services.

GLS offers parcel, logistics, and express services with a broad European network and presence in the US and Canada. The company focuses on high-quality delivery services and customer communication throughout the shipping process.

How to Track GLS Packages

• Via the Official GLS Website: Customers can track parcels by entering one or more parcel numbers on the GLS parcel tracking page. Real-time updates are provided as the parcel moves through the network.

• Via the My GLS App: Available in some countries (e.g., Portugal), the My GLS app allows users to track shipments, receive push notifications, manage delivery preferences, and even order shipments directly from the app.

• SMS, Email, and Viber Notifications: GLS notifies recipients via email or SMS about delivery status and options, including the day before delivery and on the delivery day. Recipients can manage delivery preferences through links in these messages without needing to register.

For a more advanced and seamless tracking experience, use the Synctrack platform. Simply enter your GLS tracking number on Synctrack’s courier tracking page and click “Track.” Synctrack aggregates tracking data from over 500 global carriers, including GLS, providing real-time, end-to-end visibility of your shipment with a clean, intuitive interface. This platform translates complex tracking details into easy-to-understand updates, allowing you to monitor multiple orders across different carriers in one centralized dashboard. Synctrack Order Tracking also offers features like automated notifications, estimated delivery dates, and branded tracking pages, making it ideal for both consumers and businesses seeking to streamline logistics and improve delivery transparency.

GLS Tracking Number and Office Location

• GLS provides country-specific contact numbers and emails accessible via their national websites or the GLS Group contact page. Customer service can be reached through a contact form on the GLS Group website.

• For specific phone numbers, emails, and office locations, customers should visit the GLS website for their country to find the appropriate contact details, as these vary by region.

FAQs About GLS Tracking

• How can I track my shipment?
  Track your parcel online via the GLS website or our Synctrack tracking tool by entering your tracking number. Updates occur whenever the parcel label is scanned.

• Can I change the delivery address?
  No, only the sender can request a change in the delivery address.

• What does “SHIPMENT WAITING IN STORAGE” mean?
  The parcel is at a GLS depot waiting for the recipient to collect it. The recipient must bring ID and the GLS reference number or authorize someone else to collect it.

• What if my shipment status says delivered but I haven’t received it?
  Contact the sender immediately. They can request proof of delivery and file a complaint if necessary.

• Can the GLS driver contact me before delivery?
  If the shipment includes FlexDelivery Service, you will receive notifications by email or SMS before and on the day of delivery. The driver may call if requested by the sender.

• Can I choose a new delivery option if I am away?
  FlexDelivery Service allows recipients to select delivery options via notifications. Otherwise, alternative delivery addresses or authorizations must be arranged in advance