GLS Group

GLS Group Tracking Guidelines and Tips

Tracking your parcel with GLS Group is designed to be straightforward and efficient, offering multiple ways to stay updated on your shipment’s journey.

GLS Group Tracking Information

GLS Group, or General Logistics Systems, is a leading international parcel and express service provider, established in 1999. As a subsidiary of International Distributions Services plc (IDS), a FTSE 250 company, GLS has built an extensive network across Europe and North America, operating in over 40 countries.

GLS focuses on delivering reliable, high-quality parcel services for businesses and individuals. Their services encompass domestic and international parcel delivery, express services for time-sensitive shipments, and comprehensive freight solutions. The company is committed to sustainability, leveraging digital innovations to enhance efficiency and customer experience. With a vast operational footprint, GLS handles millions of parcels annually, supported by a robust infrastructure and a dedication to customer satisfaction.

How to Track GLS Group Packages

Staying informed about your GLS Group package status is made simple through various tracking methods:

1. Via the Official GLS Group Website:

   • Navigate to the GLS Group official website at https://gls-group.eu/.

   • On the homepage, locate the “Track your parcel” section, typically a prominent input field.

   • Enter your GLS tracking number into the designated field.

   • Click the “Track” or search button to view your package’s current status and tracking history.

2. Via Synctrack Tracking Tool:

   Tracking your GLS Group package is simple and efficient with Synctrack. Follow these steps to use the Synctrack platform:

   • Obtain Your Tracking Number: Ensure you have your GLS Group tracking number, which is provided by the sender.

   • Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.

   • Enter Your Tracking Number: Input your GLS Group tracking number in the designated field.

   • Click “Track”: Click the “Track” button to view the tracking details of your shipment.

3. Via the GLS App:

   GLS also offers a mobile application for convenient tracking. Download the GLS App from your device’s app store.

   Once installed, you can enter your tracking number directly into the app to receive real-time updates and manage your deliveries on the go.

What is GLS Group tracking contact number

For direct inquiries regarding GLS Group tracking or other services, contact information varies by country, as GLS operates through national subsidiaries.

• General Corporate Inquiries: You can reach the GLS Group for general corporate inquiries via email at [email protected].

• Customer Service & Tracking Support: For specific tracking assistance, delivery inquiries, or to find the relevant phone number and office location, it is recommended to visit the GLS Group official website (https://gls-group.eu/) and select your country of residence. This will direct you to the country-specific GLS website where local contact details, including phone numbers for customer service, are provided.

FAQs about GLS Group tracking

• Why is my GLS tracking status not updating?

  The tracking status might not update immediately due to various reasons, such as delays in scanning at transit points, or if the package is in a remote area. Allow some time for the system to refresh, especially during peak seasons. If the status remains unchanged for an extended period, it is advisable to contact local GLS customer service.

• What does “In Transit” mean for my GLS package?

  “In Transit” indicates that your package is currently moving within the GLS network towards its destination. It has been dispatched from one location and is on its way to the next sorting facility or directly to the delivery address.

• Can I change the delivery address or date for my GLS package?

  Depending on the country and the service selected, GLS may offer options to change the delivery address or date. This typically needs to be done through the GLS App or via their customer service portal using your tracking number before the package is out for final delivery.

• What should I do if my GLS package is delayed?

  If your package is significantly delayed beyond the estimated delivery time, first check the tracking status for any specific notes or alerts. If there’s no clear reason for the delay, or if the delay is prolonged, contact GLS customer service for your specific country for further assistance and investigation.