GLS Portugal (National) Tracking Guidelines and Tips
This section provides comprehensive guidelines and tips for tracking parcels with GLS Portugal (National), including details on their services, tracking methods, contact information, and frequently asked questions.
GLS Portugal is an integral part of General Logistics Systems B.V., a prominent parcel service provider across Europe. Its origins in Portugal trace back to 2005 under the name “ASM Transportes Urgentes.” In 2016, the company fully integrated into the larger GLS Group, subsequently rebranding as GLS Portugal. This integration enhanced its operational capabilities and network reach, solidifying its position within the Portuguese logistics landscape.
The company operates a comprehensive national network of depots and agencies strategically located throughout mainland Portugal and extending services to the islands. GLS Portugal is dedicated to providing reliable, secure, and high-quality parcel delivery solutions for both businesses and individuals. Their service portfolio includes a range of options tailored to different national shipping needs:
- GLS Parcel (National): This is their standard national parcel service, generally ensuring delivery within 24 hours for mainland Portugal and 48-72 hours for the islands (Azores and Madeira). This service focuses on efficiency and broad coverage.
- GLS Express (National): For urgent shipments within Portugal, this service offers faster delivery times, catering to time-sensitive consignments.
- GLS ParcelShop: This network of convenient pick-up and drop-off points allows customers greater flexibility in sending and receiving parcels across the country.
Beyond core delivery, GLS Portugal also offers supplementary services such as Cash on Delivery (COD), Saturday delivery, and return services, all supported by a robust Track & Trace system designed to provide customers with full visibility of their shipments. Their commitment extends to sustainable practices within their logistics operations.
How to Track GLS Portugal (National) Packages
Tracking your GLS Portugal (National) package is straightforward, with several convenient options available:
- Via the Official GLS Portugal Website:
- Navigate to the official GLS Portugal website at https://www.gls-portugal.pt/.
- On the homepage, locate the prominent “Track & Trace” or “Pesquisa de Encomendas” section. This is typically a visible input field.
- Enter your unique GLS tracking number into the designated field.
- Click the “Track” or “Pesquisar” button to view the real-time status and delivery progress of your shipment.
- Via Synctrack Tracking Tool:
- Synctrack offers a centralized platform for tracking packages from various couriers, including GLS Portugal.
- Obtain your GLS Portugal tracking number, which is provided by the sender.
- Visit the Synctrack Tracking Page at https://synctrack.io/couriers/.
- Input your GLS Portugal tracking number into the tracking field on the page.
- Click the “Track” button to access the comprehensive tracking details for your shipment.
Currently, GLS Portugal’s official website primarily highlights tracking via their web portal. Information regarding dedicated mobile applications for tracking or SMS tracking services is not prominently featured. The official website remains the primary digital channel for direct tracking queries.
For direct assistance with GLS Portugal (National) tracking or any other inquiries, you can use the following contact details:
- Contact Phone Number: +351 219667100
- Email Address: [email protected]
- Head Office Location: Rua das Acácias 15, Prior Velho, 2685-397 Bobadela, Portugal
FAQs About GLS Portugal (National) Tracking
- What if my GLS Portugal tracking number is not working?
If your tracking number does not display any information, first verify its accuracy. Ensure there are no typos or missing digits. It is also possible that the parcel has just been handed over to GLS Portugal, and it may take a few hours for the tracking information to become active in the system. If the issue persists after 24 hours, contact GLS Portugal customer service.
- How long does national delivery typically take with GLS Portugal?
For national deliveries within mainland Portugal, the standard GLS Parcel service typically aims for delivery within 24 hours. Shipments to the islands (Azores and Madeira) generally take 48-72 hours. The GLS Express service offers faster options for urgent shipments.
- What does “In Transit” or “Em Trânsito” mean in my tracking status?
“In Transit” or “Em Trânsito” indicates that your package is currently moving within the GLS Portugal network and is on its way to the delivery address. This status will update as the parcel progresses through different stages, such as arriving at a sorting center or out for delivery.
- Can I change the delivery address or schedule of my GLS Portugal parcel?
Changes to the delivery address or delivery schedule for a parcel in transit may be possible, but it depends on the parcel’s current status and GLS Portugal’s operational procedures. It is recommended to contact GLS Portugal customer service directly with your tracking number as soon as possible to inquire about such modifications.
- What should I do if my GLS Portugal parcel is delayed or lost?
If your GLS Portugal parcel is experiencing a significant delay beyond the expected delivery timeframe, or if the tracking status indicates a potential issue, it is advisable to contact GLS Portugal customer service immediately. Provide them with your tracking number and details of the issue for assistance.
+351 219667100 
