Hound Express

Hound Express Tracking Information

Company Overview

Hound Express (operating under Mastiff Group, SA de CV) delivers unified logistics and international trade solutions, leveraging proprietary technology and strategic alliances to serve e-commerce, cargo, parcel and customs needs. A highly qualified team with on-site presence at key customs offices ensures efficient cross-border operations.

Core Services

• Client Portal: Centralizes processes, boosts productivity and provides 24/7 shipment monitoring.

• E-commerce Logistics: Tailored solutions for online retailers, from order intake through last-mile delivery.

• Cargo & Parcel Services: Ground and air services with delivery guarantees once cleared in customs.

• Customs Brokerage: In-house expertise for fast clearance and compliance with Mexican import regulations.

How to Track Hound Express Packages

1. Via Official Website

• Navigate to hound-express.com/tracking-en.html.

• Enter the 16- or 22-digit tracking number in the field provided.

• Click “Track” to view real-time status updates.

2. Via SyncTrack Tool

• Ensure possession of the Hound Express tracking number.

• Visit the SyncTrack Tracking Page.

• Input the tracking number and select “Track” to retrieve shipment details.

3. Through Client Portal

• Log in to the Hound Express Client Portal with provided credentials.

• Access the Shipment Dashboard to monitor all active consignments.

4. Support Center Ticket

• Visit support.hound-express.com, open a new ticket or check ticket status.

• Provide the tracking number and request an update from the support team.

Hound Express Contact Information

• Customer Service Phone: +52 (55) 8788 0082

• General Email: [email protected]

• Billing & Import Solutions Email: [email protected]

• Head Office Address: Tapachula 87PB, Colonia Roma, Alcaldía Cuauhtémoc, CP 06700, Mexico City, Mexico

FAQs about Hound Express Tracking

1. How long does delivery take?

• International shipments: 15–20 days after purchase.

• Domestic (Mexico): 5–7 business days after customs clearance.

2. My package has not arrived—what next?

• Confirm the tracking number is correct.

• Enter it on the tracking page or submit a ticket via the Support Center.

3. How can the tracking number be retrieved?

• Provided by the seller on purchase confirmation or via email.

• Typically 16 digits (starting with “21”) or 22 digits (numeric or alphanumeric).

4. What does “Held at Customs” mean?

• Package under review by customs authorities.

• Status updates usually appear 48–72 hours after review begins.

5. What is “Forbidden Importation”?

• Indicates customs has classified the item as prohibited under current regulations.

6. Is there SMS or app-based tracking?

• No dedicated SMS or mobile app; real-time tracking is available via the website and Client Portal.