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Here are guidelines and tips for HX tracking:
HX (also known as HX International Logistics, 华夏国际物流 in Chinese) is a logistics and express delivery company primarily focused on cross-border e-commerce logistics services. Established in 2008, HX has grown to provide comprehensive supply chain solutions for global trade.
Tracking your HX package is straightforward using several methods:
Currently, the official HX website primarily highlights tracking via their homepage portal. Specific mobile apps or direct SMS tracking options are not prominently advertised on their public-facing website for direct consumer use.
For direct inquiries regarding HX tracking or other services, you can contact HX using the following information found on their official website:
Here are some frequently asked questions about HX tracking:
What is an HX tracking number?
An HX tracking number is a unique sequence of letters and numbers assigned to your package by HX when it is shipped. This number allows you to monitor the progress and current status of your HX shipment from origin to destination.
How long does it take for HX tracking information to update?
HX tracking information typically updates as the package moves through different stages of its journey, such as collection, sorting, customs clearance, and delivery. It may take 24-48 hours for the initial scan to appear online after the package is handed over to HX. Subsequent updates depend on the transit speed and customs procedures.
My HX tracking number is not working. What should I do?
If your HX tracking number is not yielding results, first double-check that you have entered the number correctly without any extra spaces or characters. If the issue persists, it might be due to the tracking information not yet being updated in the system (allow 24-48 hours post-shipment), or there could be a delay in scanning. If the problem continues after this period, it is advisable to contact the sender of the package or HX customer service directly using the provided contact details.
What does “In Transit” or “Shipped” mean for HX tracking?
“In Transit” or “Shipped” on HX tracking indicates that your package is currently on its way to the destination. It has left the origin facility and is moving through the HX network. This status will change as the package reaches different checkpoints, undergoes customs processing, and moves closer to delivery.