Here are guidelines and tips for Jadlog tracking:
Jadlog is a prominent logistics and express transport company based in Brazil. Established in 2001, it quickly grew to become a significant player in the Brazilian parcel delivery market, specializing in e-commerce logistics and express freight solutions for both businesses (B2B) and consumers (B2C).
In 2017, Jadlog was acquired by DPDgroup, now part of Geopost, one of Europe’s largest parcel delivery networks. This acquisition significantly expanded Jadlog’s operational capacity, technological integration, and international reach, reinforcing its position as a leader in last-mile delivery across Brazil.
Jadlog offers a comprehensive range of services tailored to meet diverse shipping needs:
- Jadlog .Com: Dedicated services for e-commerce, focusing on efficient last-mile delivery and reverse logistics.
- Jadlog Empresas: Logistics solutions designed for corporate clients, including customized distribution and express delivery for businesses.
- Jadlog Rodoviário: Standard road freight services for various cargo sizes, ensuring cost-effective and reliable transport across Brazil.
- Jadlog Expresso: Expedited delivery options for urgent shipments, providing faster transit times.
- Jadlog Econômico: More economical shipping solutions for less time-sensitive deliveries.
- Jadlog Internacional: Services for international shipments, connecting Brazil to the global network.
- Jadlog Pontos: A network of convenient pick-up and drop-off points located in commercial establishments, enhancing flexibility for customers.
How to Track Jadlog Packages
Tracking Jadlog packages is straightforward and can be performed through multiple channels:
1. Via Jadlog Official Website
The official Jadlog website provides a direct and reliable method for Jadlog tracking.
- Navigate to the official Jadlog website: https://www.jadlog.com.br/.
- Locate the “Rastreamento” (Tracking) or “Acompanhe seu pedido” (Track your order) section, typically found prominently on the homepage or in the main navigation.
- Enter the Jadlog tracking number (often referred to as “Código de Rastreio” or by CPF/CNPJ/Order Number if applicable) into the designated field.
- Click the search or track button to view the real-time status and historical events of the shipment.
Synctrack offers a convenient platform for tracking various couriers, including Jadlog.
- Ensure the Jadlog tracking number is available, as provided by the sender.
- Visit the Synctrack Tracking Page: https://synctrack.io/couriers/.
- Input the Jadlog tracking number into the designated field.
- Click the “Track” button to view the tracking details of the Jadlog shipment.
3. Via Jadlog Mobile App
Jadlog also offers a dedicated mobile application for customers, available on major app stores. The app often includes a Jadlog tracking feature, allowing users to monitor their shipments directly from their mobile devices, set up notifications, and manage deliveries.
For direct assistance with Jadlog tracking inquiries or other services, customers can use the following contact information:
- Contact Phone: 0800 000 2300
- Email/Online Contact: While a general customer service email is not prominently displayed for direct inquiries, Jadlog provides a comprehensive contact form on their official website under the “Fale Conosco” (Contact Us) section. This form allows users to submit specific queries related to shipments, services, or general support.
- Office Location: Jadlog’s main operations and headquarters are located in São Paulo, Brazil. Specific unit addresses can be found on their website’s “Nossas Unidades” (Our Units) section for regional contacts.
FAQs about Jadlog Tracking
1. How do I find my Jadlog tracking number?
Your Jadlog tracking number is typically provided by the sender or seller via email, order confirmation page, or directly on the shipping label. It is a unique identifier for your package within the Jadlog system.
2. What do the different Jadlog tracking statuses mean?
Common Jadlog tracking statuses include:
- Emissão / Em Processamento: The shipment information has been created or is being processed.
- Em Transferência: The package is currently being transported between Jadlog’s operational units.
- Em Rota de Entrega: The package has left the distribution center and is out for delivery to the recipient.
- Entregue: The package has been successfully delivered to the recipient.
- Destinatário Ausente / Endereço Inválido: Delivery was attempted but the recipient was not available, or the provided address was incorrect.
- Retido / Pendente: The package is temporarily held due to customs clearance, payment issues, or other pending matters.
3. My Jadlog tracking number is not updating. What should I do?
If your Jadlog tracking number is not showing updates, first ensure there are no typos in the number. Allow 24-48 hours for the tracking information to appear or update after the package has been dispatched. If the issue persists, contact the sender to confirm the correct tracking number or inquire about the shipment status. As a last resort, reach out to Jadlog customer service with your shipment details.
4. Can I change my delivery address after the Jadlog package has been shipped?
Changing the delivery address after a Jadlog package has been dispatched is generally difficult due to logistical and security protocols. It is advisable to contact Jadlog customer service immediately with your tracking number to inquire about any possible options. Such changes, if feasible, may lead to delays or incur additional charges.
0800 000 2300 
