Japan Post

Japan Post Tracking Information

Japan Post, established in 1871, is Japan’s primary postal service provider with a long history of evolving services. It began with the establishment of a modern postal system connecting major cities and has expanded to include registered mail, parcel post, express mail service (EMS), postal savings, and life insurance services. Japan Post Group, formed after privatization in 2007, comprises several entities including Japan Post Co., Ltd., Japan Post Bank, and Japan Post Insurance. The group operates a vast network of post offices throughout Japan, offering comprehensive postal, banking, and insurance services. It remains committed to customer service and innovation, supporting domestic and international mail and parcel delivery with reliable tracking systems.

How to Track Japan Post Packages

1. Via Japan Post Official Website:

• Visit the official Japan Post tracking page.

• Enter the tracking number provided at the time of shipment.

• Submit the number to view detailed tracking updates, including transit status and delivery information.

• The website supports tracking for various services such as EMS, registered mail, and parcels.

2. Via Synctrack Tracking Tool:

• Access the Synctrack platform dedicated to courier tracking.

• Input the Japan Post tracking number into the search field.

• Click “Track” to receive real-time tracking details of the shipment.

• This method offers a convenient alternative to the official site, consolidating tracking for multiple couriers.

Additional Methods:

• Japan Post also provides tracking via its mobile app, available for smartphones, enabling users to check parcel status on the go.

• Some services may offer SMS notifications for tracking updates, depending on the service type and destination.

Japan Post Contact Number and Office Location

• Customer Service Phone Number: +81 3-3501-8300 (general inquiries)

• Japan Post Tracking Support: Specific tracking inquiries can be directed via the official website’s contact forms or customer service lines.

• Email Contact: Available through Japan Post’s official website contact page.

• Headquarters Location: JP Tower, 2-7-2 Marunouchi, Chiyoda-ku, Tokyo 100-8798, Japan.

FAQs About Japan Post Tracking

Q1: How can I track an international parcel sent via Japan Post?

Use the Japan Post official tracking page or third-party platforms like Synctrack with the tracking number provided. International parcels often have EMS or registered mail tracking.

Q2: What should I do if my tracking number is not recognized?

Verify the tracking number format and entry accuracy. If the issue persists, contact Japan Post customer service for assistance.

Q3: Can I track all types of mail with Japan Post?

Tracking is available for EMS, registered mail, and parcels sent with tracking services. Standard unregistered mail does not have tracking.

Q4: How long does it take for tracking information to update?

Tracking updates depend on the service and destination but typically refresh as the parcel moves through the postal network.

Q5: Is there a mobile app for tracking Japan Post shipments?

Yes, Japan Post offers a mobile app that allows users to track parcels conveniently from their smartphones.