Jocom

Jocom Tracking Information

Jocom App Sdn Bhd, established in 2015 by Joshua Lim and Eddie Lim, operates as Malaysia’s first online grocery store and a comprehensive mobile shopping platform. As part of the REV Asia Holdings Group, Jocom’s vision is to become a leading online mobile app shopping platform across Southeast Asia, offering a convenient shopping experience. The platform specializes in a wide array of products, including Halal groceries, daily essentials, fresh produce, meat, and seafood. Jocom serves both Business-to-Consumer (B2C) customers and Business-to-Business (B2B) entities, connecting consumers directly with manufacturers, distributors, and farmers. The company emphasizes technology-driven solutions to ensure the delivery of fresh, quality products while minimizing waste. Strategic partnerships include organizations like FAMA, the Halal Development Corporation, and Matrade, further solidifying its position in the Malaysian e-commerce landscape.

How to Track Jocom Packages

Tracking Jocom packages offers convenience and transparency for customers. Here are the primary methods:

1. Via Jocom Official Website/Mobile App: Jocom manages order statuses and tracking information primarily within a user’s account dashboard. After placing an order, customers typically log in to their Jocom account on the official website or within the Jocom mobile app. Within the “My Orders” or “Order History” section, details regarding the current status of the package, including delivery updates and an estimated delivery timeframe, are accessible.

2. Via Synctrack Tracking Tool: Tracking a Jocom package is straightforward and efficient using the Synctrack platform.

   • Obtain Your Tracking Number: Ensure the Jocom tracking number, provided by the seller or Jocom after purchase, is available.

   • Visit Synctrack: Navigate to the Synctrack Tracking Page at https://synctrack.io/couriers/.

   • Enter Your Tracking Number: Input the Jocom tracking number into the designated field on the Synctrack page.

   • Click “Track”: Select the “Track” button to view the comprehensive Jocom tracking details of the shipment.

Jocom Tracking Contact Information

For inquiries regarding Jocom tracking or any other customer service needs, Jocom provides the following contact details:

• Phone Number: +603 2241 6637

• Email Address: [email protected]

• Office Location: G-06, The Boulevard, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur.

FAQs about Jocom Tracking

• How do I find my Jocom tracking number?
  The Jocom tracking number is typically provided in the order confirmation email sent after a purchase is made. It can also be found within the “My Orders” or “Order History” section when logged into your Jocom account on their website or mobile app.

• Why is my Jocom tracking information not updating?
  Several factors can cause a delay in tracking information updates. These might include initial scanning delays by the courier, transit between different shipping hubs, or updates only occurring during business hours, excluding weekends or public holidays. If the tracking status remains unchanged for an extended period (e.g., more than 24-48 hours after the expected update), it is advisable to contact Jocom customer support.

• What should I do if my Jocom package is delayed?
  If a Jocom package experiences a delay beyond the expected delivery timeframe, first, review the tracking status for any new updates. If there are no new updates or the delay persists, it is recommended to contact Jocom customer support directly using their provided contact number or email for assistance and further investigation into the shipment’s status.

• What are Jocom’s typical delivery times?
  Jocom, focusing on grocery and essential item delivery, generally aims for prompt delivery. While specific delivery times can vary based on location and the items ordered, most deliveries within Peninsular Malaysia for grocery items are typically completed within 1-3 business days after order confirmation. Specific delivery slots might be available for selection during the checkout process.