Kerry Express (嘉里大榮物流), also known as Kerry TJ Logistics, is a prominent logistics and express delivery company in Taiwan. Its origins trace back to the establishment of T.J. International Logistics (大榮貨運) in 1954, making it one of the longest-standing logistics providers in Taiwan. In 2008, it became part of the Kerry Logistics Network, a leading Asia-based logistics service provider, leading to its current identity as Kerry TJ Logistics.
Kerry Express is known for its extensive network across Taiwan, offering comprehensive domestic and international logistics solutions. The company is committed to providing reliable and efficient services, leveraging its long history and integration with a global logistics network.
Key Services Offered by Kerry Express:
- Domestic Parcel Delivery: Standard express services for parcels and documents across Taiwan.
- Temperature-Controlled Delivery: Specialized services for goods requiring specific temperature conditions, such as fresh produce, frozen foods, and pharmaceuticals. This includes both chilled and frozen delivery options.
- E-commerce Logistics: Solutions tailored for online businesses, encompassing warehousing, pick-and-pack, and last-mile delivery services to support direct-to-consumer operations.
- International Logistics: Facilitating cross-border shipments, often leveraging the broader Kerry Logistics Network for global reach.
- Bulk Cargo and Freight Services: Handling larger shipments and palletized goods for businesses.
- Value-Added Services: Including cash on delivery (COD), insurance, and scheduled delivery options.
Kerry Express emphasizes customer satisfaction, technological integration for efficient operations, and sustainability in its logistics practices.
How to Track Kerry Express Packages
Tracking your Kerry Express package is a straightforward process, with multiple convenient methods available.
1. Via the Official Kerry Express Website
The primary method for Kerry Express tracking is through their official website.
- Locate the Tracking Field: Visit the Kerry Express Taiwan official website at http://www.kerryexpress.com.tw/. On the homepage, a prominent tracking input field is usually available. It is often labeled as “貨件查詢” (Shipment Inquiry) or similar.
- Enter Your Tracking Number: Input your unique Kerry Express tracking number into the designated field. This number is typically provided by the sender or merchant at the time of shipment.
- Initiate Search: Click the “查詢” (Inquire) or “Track” button to retrieve the latest status of your package. The system will display real-time updates, including the current location, delivery status, and a detailed shipment history.
For a versatile and centralized tracking experience, you can use multi-carrier tracking platforms like Synctrack.
- Obtain Your Tracking Number: Ensure you have your Kerry Express tracking number, which is provided by the sender.
- Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
- Enter Your Tracking Number: Input your Kerry Express tracking number in the designated field.
- Click “Track”: Click the “Track” button to view the tracking details of your shipment. This platform can often automatically detect the courier, providing comprehensive Kerry Express tracking updates.
3. Via Kerry Express Mobile App
Kerry Express may also offer a dedicated mobile application for both iOS and Android devices. If available, this app typically provides a user-friendly interface for Kerry Express tracking, enabling you to save tracking numbers, receive push notifications for status updates, and manage deliveries directly from your smartphone. Check the official website or app stores for availability.
For direct assistance regarding your Kerry Express shipment or Kerry Express tracking inquiries, you can contact their customer service:
- Contact Phone Number: +886 2 33225568
- Customer Service Email: While a direct customer service email for tracking inquiries is not prominently displayed on the homepage, general inquiries can often be routed through their “聯絡我們” (Contact Us) section, which might include an inquiry form or an email address.
- Office Location (Headquarters): The main office of Kerry TJ Logistics is located at:
No. 333, Sec. 2, Minquan E. Rd., Songshan Dist., Taipei City 105, Taiwan (R.O.C.)
(台北市松山區民權東路二段333號)
FAQs about Kerry Express Tracking
1. What should I do if my Kerry Express tracking number is not working?
If your Kerry Express tracking number shows no information or is invalid, first double-check the number for any typos. It can take a few hours (sometimes up to 24-48 hours) for tracking information to appear in the system after the package has been dispatched and scanned by the courier. If the issue persists after this timeframe, contact the sender to verify the tracking number or inquire about the shipment status, as they might have more direct information.
2. How long does Kerry Express delivery typically take?
The delivery time for Kerry Express packages varies depending on the service selected and the destination. Domestic deliveries within Taiwan typically take 1-3 business days for standard services. Specialized services like temperature-controlled or express options might offer faster delivery times. For international shipments, delivery times can range from several days to a few weeks, depending on the destination country, customs procedures, and the specific international service chosen.
3. What if my Kerry Express package is delayed?
If your Kerry Express tracking shows a significant delay or no updates for an extended period, it is recommended to contact Kerry Express customer service directly using the provided phone number. Be ready to provide your tracking number and any relevant shipment details. They can investigate the cause of the delay and provide more specific information or solutions. Factors like weather conditions, customs clearance, public holidays, or unforeseen operational issues can cause delays.
+886 2 33225568 