Matkahuolto

Matkahuolto Tracking Information

Matkahuolto was established in 1933 and has grown into Finland’s leading parcel and transport service provider. Its core mission is to connect people and goods seamlessly, combining two main business areas: Parcel Services and Digital Transport Services. Parcel Services cover domestic and international deliveries, home pickups and drop-offs at over 2 300 service points and 1 000 parcel lockers. Digital Transport Services include the Paketit mobile app for parcels and the Trips & Tickets app for journey planning and ticket purchases. A nationwide network, modern IT systems and commitment to customer convenience form the backbone of Matkahuolto’s offering.

How to Track Matkahuolto Packages

1. Via the Official Website

   • Navigate to Matkahuolto’s Track & Trace page on the main site.

   • Enter the tracking number from the shipping confirmation.

   • Click “Search” to view current status, transit history and estimated delivery.

2. Via Synctrack

   • Obtain the Matkahuolto tracking number from the sender.

   • Visit the Synctrack courier page and select Matkahuolto or use the general tracking tool.

   • Input the tracking number and click “Track” to see up-to-date shipment details.

3. Via the Paketit Mobile App

   • Download Paketit from the App Store or Google Play.

   • Log in or register, then enter the tracking number under “My Parcels”.

   • Receive push notifications on dispatch, nearby arrival and readiness for collection.

4. Additional Methods

   • SMS & Email Notifications: Arrival notices are sent automatically to the contact details provided by the sender.

   • Business Portal (MParcel): Contract customers can log into the web-based portal to create, track and manage multiple consignments.

What Is Matkahuolto Contact Number?

• Switchboard: +358 20 710 5000 (Mon–Fri 8:00–16:00)

• Parcel Services Helpline: +358 20 33 6161 (Mon–Fri 8:00–17:00)

• Email: [email protected]

• Office Location:
  Kaivokatu 10 A
  FI-00100 Helsinki, Finland

FAQs About Matkahuolto Tracking

• How can the tracking number be found?
  The tracking number appears on the sender’s shipping confirmation or sales receipt. Online retailers also list it in the order details of customer accounts.

• Why isn’t the parcel appearing in Track & Trace?
  New shipments may take up to two hours to register. Verify the number is correct; if still missing, confirm with the sender that the consignment information includes your mobile phone and email.

• How are delivery notifications received?
  Notifications arrive via SMS, email and, if using the Paketit app, as push messages when the parcel is dispatched, arrives nearby and is ready for pickup.

• What information is needed to pick up a parcel?
  Only the pickup code provided in the notification is required. No ID or power of attorney is needed unless stated otherwise (e.g., controlled items).

• Can shipments be managed after dispatch?
  Through the Paketit app or MParcel portal, it is possible to purchase additional storage time, forward the parcel to another point or arrange home delivery before collection.