Mondial Relay is a leading player in parcel delivery to Relay Points and home delivery in Europe, offering solutions for e-commerce and individuals. Established in France, Mondial Relay has built a robust network over several decades, becoming a key partner for online retailers and private senders.
Its core service revolves around a vast network of Relay Points, which are local shops (e.g., newsagents, florists, dry cleaners) serving as convenient pick-up and drop-off locations for parcels. This model emphasizes flexibility and accessibility for customers, allowing them to collect or send packages at times convenient for them, outside of traditional postal hours.
The company focuses on simplifying logistics for both individuals and businesses, providing an efficient and cost-effective alternative for parcel shipping and reception across multiple European countries including France, Belgium, Luxembourg, Netherlands, Spain, Portugal, Germany, Austria, and Italy. Their services include standard parcel delivery, oversized parcel delivery, and return solutions, all supported by a comprehensive tracking system.
How to Track Mondial Relay Packages
Tracking your Mondial Relay package is straightforward, with several methods available to keep you informed of your shipment’s progress.
1. Via the Official Mondial Relay Website:
The primary method for Mondial Relay tracking is through their official website.
- Visit the Mondial Relay homepage: https://www.mondialrelay.fr/
- Locate the “Suivre mon colis” (Track my parcel) or “Suivi d’envoi” (Shipment tracking) section, usually prominent on the homepage.
- Enter your 10-digit tracking number (also referred to as the parcel number or shipment number) into the designated tracking field. This number is typically provided by the sender.
- Click the “OK” or “Rechercher” (Search) button to view the real-time status and history of your parcel.
For an alternative tracking experience, Synctrack provides a centralized platform for Mondial Relay tracking.
- Obtain your Mondial Relay tracking number, provided by the sender.
- Visit the Synctrack Tracking Page: https://synctrack.io/couriers/
- Enter your Mondial Relay tracking number in the designated field.
- Click the “Track” button to view the detailed tracking information of your Mondial Relay shipment.
3. Via Mondial Relay Mobile App:
Mondial Relay also offers a mobile application for convenient tracking and managing your shipments. After downloading the app from your device’s app store, you can input your tracking number directly within the app to monitor your parcel’s journey and receive notifications.
4. Via Customer Account:
If you have a Mondial Relay customer account, you can often track parcels associated with your shipments directly through your account dashboard after logging in on their website.
For direct assistance regarding Mondial Relay tracking or other inquiries, you can contact their customer service.
- Phone Number: +33 09 69 32 23 32 (Non-surcharged call)
- Email: While a direct public email for general inquiries is not always prominently displayed, Mondial Relay typically provides a contact form on their website under the “Contact Us” or “Aide & Contact” (Help & Contact) section. Users can submit their questions there and expect a response via email.
- Office Location (Headquarters): The official headquarters of Mondial Relay is located in France. The registered address is:
Mondial Relay
15 rue de la Mare à Grillon
59113 Seclin
France
FAQs about Mondial Relay Tracking
1. What does my Mondial Relay tracking status mean?
Mondial Relay tracking statuses indicate the current stage of your parcel’s journey. Common statuses include: “Colis en cours d’acheminement” (Parcel in transit), “Colis en attente de prise en charge” (Parcel awaiting pick-up), “Colis livré” (Parcel delivered), “Colis disponible au Point Relais” (Parcel available at Relay Point), or “Retour à l’expéditeur” (Return to sender). Each status provides insight into where your package is in the delivery process.
It is not uncommon for Mondial Relay tracking information to have delays between updates, especially during peak seasons or when parcels are in transit between major hubs. If the status hasn’t updated for several business days, first check the estimated delivery timeframe. If it’s significantly past the expected delivery date or if the status indicates an issue, it is advisable to contact Mondial Relay customer service for further investigation using your tracking number.
3. How long does it take for a Mondial Relay package to be delivered once shipped?
Delivery times for Mondial Relay parcels vary based on the service selected, the origin, and the destination country. Typically, national deliveries within France can take 2-5 working days. International deliveries to other European countries within their network may take 3-7 working days or longer. The estimated delivery date is often provided at the time of shipment.
4. Can I change the delivery address or Relay Point after my Mondial Relay package has been shipped?
Once a Mondial Relay parcel is shipped and its tracking number is active, changing the delivery address or the designated Relay Point is generally not possible for security and logistical reasons. In some specific cases, if the parcel has not yet arrived at the initial Relay Point, the sender might have limited options through their account. It’s best to contact Mondial Relay customer service immediately if you have an urgent need to redirect a parcel, providing your tracking number for reference.
+33 09 69 32 23 32 
