Ninjavan is a prominent logistics and package delivery service in Southeast Asia, with a significant presence in Vietnam. The company was founded in 2014 in Singapore with a vision to revolutionize e-commerce logistics through technology. Since its inception, Ninjavan has rapidly expanded its operations across the region, including Vietnam, which it entered in 2017.
Ninjavan’s core service model focuses on providing seamless and reliable last-mile delivery solutions for businesses of all sizes, particularly those engaged in e-commerce. Its services are built around a robust technological infrastructure designed to optimize delivery routes, manage parcels efficiently, and provide real-time tracking information. The company’s commitment lies in empowering businesses by ensuring their products reach customers efficiently and reliably.
Key services offered by Ninjavan (VN) include:
- Last-Mile Delivery: Efficient delivery of parcels from distribution centers to the final recipient’s doorstep.
- Cash-on-Delivery (COD): A popular payment option in Vietnam, allowing recipients to pay for their goods upon delivery, which Ninjavan facilitates securely.
- Ninja Van for Business: A suite of tools including a dedicated dashboard and API integration, designed to help businesses manage their shipments, track parcels, and streamline their logistics operations.
- Warehousing and Fulfillment: Services that extend beyond just delivery, offering storage and order processing solutions for e-commerce businesses.
Ninjavan prides itself on its technology-driven approach, which allows for advanced tracking capabilities, optimized delivery processes, and a focus on customer experience in the competitive logistics landscape of Vietnam.
How to Track Ninjavan (VN) Packages
Tracking your Ninjavan (VN) package provides real-time updates on its journey. Here are two primary ways to monitor your shipment:
- Via the Official Ninjavan (VN) Website:
- Visit the official Ninjavan Vietnam website: https://www.ninjavan.co/vi-vn.
- Locate the tracking field typically found prominently on the homepage, often labeled “Theo dõi đơn hàng” (Track order) or “Nhập mã vận đơn” (Enter tracking number).
- Enter your unique Ninjavan (VN) tracking number into the designated field. This number is usually provided by the sender or seller.
- Click the “Track” or “Kiểm tra” button to view the latest status and detailed history of your shipment.
- Via Synctrack Tracking Tool:
- Tracking your Ninjavan (VN) package is simple and efficient using third-party tracking platforms like Synctrack. Follow these steps to use the Synctrack platform:
- Obtain Your Ninjavan (VN) Tracking Number: Ensure you have your Ninjavan (VN) tracking number, which is provided by the sender.
- Visit Synctrack: Go to the Synctrack Tracking Page: https://synctrack.io/couriers/.
- Enter Your Tracking Number: Input your tracking number in the designated field.
- Click “Track”: Click the “Track” button to view the tracking details of your shipment.
For business users, Ninjavan also provides a merchant dashboard and API integration for bulk tracking and managing shipments more efficiently.
For direct inquiries or support regarding Ninjavan (VN) tracking or any other service, customers can reach out through the following channels:
- Hotline (Phone Number): 1900 886 877
- Email Support: [email protected]
- Primary Office Location (Vietnam): While a specific head office address isn’t always publicly listed on the main contact page, a commonly cited address for their operations in Vietnam is 120-122 Xo Viet Nghe Tinh, Ward 21, Binh Thanh District, Ho Chi Minh City, Vietnam.
FAQs about Ninjavan (VN) Tracking
Here are some frequently asked questions regarding Ninjavan (VN) tracking and related services:
- What should be done if a Ninjavan (VN) package is delayed?
If your package is delayed beyond the estimated delivery time, first check the tracking status for any updates or reasons for the delay. If the status has not updated for an extended period or indicates an issue, it is advisable to contact Ninjavan (VN) customer service via their hotline or email, providing your tracking number for assistance.
- What does the tracking status “Delivery Failed” or “Unsuccessful Delivery” mean for Ninjavan (VN)?
This status typically means that Ninjavan’s attempt to deliver the package was unsuccessful. Common reasons include the recipient not being available at the address, an incorrect address, or issues with accessing the delivery location. Ninjavan usually makes multiple delivery attempts or may contact the recipient to reschedule delivery.
- Can the recipient change the delivery address or time after the Ninjavan (VN) package has been shipped?
Generally, changing the delivery address after a package has been dispatched can be challenging and is often subject to Ninjavan’s internal policies and operational feasibility. It is recommended to contact Ninjavan (VN) customer service immediately with your tracking number to inquire if a change is possible. Delivery time changes are usually managed through direct communication with the delivery rider or via rescheduling options if available.
- What if my Ninjavan (VN) tracking number is not working or shows no information?
If your tracking number is not recognized or shows no updates, first double-check the number for any typos. It might also take some time (up to 24-48 hours) for the tracking information to appear in the system after the package has been picked up. If the issue persists after this timeframe, contact Ninjavan (VN) customer support with your tracking number and order details for investigation.
- What should be done if a Ninjavan (VN) package is lost or damaged?
In cases of a lost or damaged package, the sender (shipper) is typically responsible for initiating a claim with Ninjavan. The recipient should notify the sender immediately. The sender will then need to contact Ninjavan (VN) customer service and provide all necessary details, including the tracking number, proof of value, and evidence of damage (if applicable), to file a claim.
1900 886 877 
