NOVA POST

NOVA POST Tracking Information

NOVA POST operates as the international extension of Nova Poshta, a leading Ukrainian express delivery company established in 2001. Nova Poshta Group, through its NOVA POST brand, has expanded its operations across Europe, with a significant presence in countries like Poland. The company’s mission is to provide fast, convenient, and reliable logistics services for both individuals and businesses.

NOVA POST offers a comprehensive range of services tailored to meet diverse shipping needs:

• Parcel Delivery: Facilitates the transportation of small to medium-sized packages, offering various options such as door-to-door delivery, delivery to post offices (pick-up points), and delivery to parcel lockers (Paczkomaty).
• Freight and Cargo Services: Handles larger shipments, providing solutions for businesses requiring bulk transportation or specialized cargo handling.
• International Shipments: Specializes in connecting Ukraine with Europe, enabling easy import and export of goods between these regions. This includes services for both business-to-consumer (B2C) and business-to-business (B2B) shipments.
• E-commerce Logistics: Provides integrated logistics solutions for online stores, encompassing warehousing, order fulfillment, and last-mile delivery to support the growing e-commerce sector.
• Value-Added Services: Offers additional conveniences such as cash-on-delivery (COD) options, packaging services, and insurance for shipments.

NOVA POST emphasizes technological integration and customer-centricity, aiming to simplify the shipping process and provide transparent tracking for all parcels.

How to Track NOVA POST Packages

Tracking your NOVA POST package provides real-time updates on its journey. There are primarily two effective ways to monitor your shipment:

1. Via the Official NOVA POST Website:
   • Navigate to the official NOVA POST website: https://novapost.com/en-pl/.
   • On the homepage, locate the dedicated tracking field, often labeled “Track Parcel” or “Tracking.”
   • Enter your unique NOVA POST tracking number into the designated input box. This number is typically provided to you by the sender or retailer.
   • Click the “Track” or similar button to initiate the search. The system will then display the current status and history of your shipment.
2. Via Synctrack Tracking Tool:
   • Obtain Your Tracking Number: Ensure you have your NOVA POST tracking number, which is provided by the sender.
   • Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input your tracking number in the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your NOVA POST shipment.

NOVA POST Tracking Contact Number

For inquiries regarding your NOVA POST tracking or any other service-related questions, you can reach out to their customer support:

• Contact Phone Number: 0-800-500-609 (This number is primarily for Nova Poshta services in Ukraine, which is the parent company). For NOVA POST services in Poland, the contact number is often +48 691 600 802.
• Email Support: [email protected]

FAQs about NOVA POST Tracking

• What is a NOVA POST tracking number?

  A NOVA POST tracking number is a unique identification code assigned to each parcel or shipment. It allows customers to monitor the real-time status and location of their package from dispatch to delivery.

• How long does it take for NOVA POST tracking information to update?

  NOVA POST tracking information typically updates at key transit points, such as when a package is scanned upon arrival at a sorting facility, departure, or delivery. While updates are usually prompt, there might be slight delays in information reflection, especially during peak periods or international transit.

• What should be done if a NOVA POST package is delayed?

  If your NOVA POST package is experiencing a delay, first check the tracking information for any specific alerts or revised delivery estimates. If the delay is significant or persistent without an update, it is advisable to contact NOVA POST customer support with your tracking number for further assistance and clarification.

• Can I change the delivery details of a NOVA POST package after it has been dispatched?

  Changing delivery details, such as the address or recipient, can be challenging or impossible once a NOVA POST package has been dispatched and is in transit. However, it is recommended to contact NOVA POST customer support as soon as possible with your tracking number for any available options or procedures.