Ontrac

Ontrac Tracking Information

Founded in 1986, Ontrac has grown from a regional courier service into a leading transcontinental logistics provider, specializing in last-mile e-commerce delivery. The company’s mission is to deliver every package with speed and reliability, focusing on customer-driven solutions that reduce transit times and lower costs. Headquartered in Vienna, Virginia, and Chandler, Arizona, Ontrac’s operational footprint covers approximately 70% of the U.S. population across 35 states and Washington, D.C., making it a critical component of the nation’s e-commerce infrastructure.

Ontrac’s service portfolio includes ground shipping, overnight delivery, and international shipping. The company’s coast-to-coast network enables retailers and shippers to reach over 250 million consumers efficiently. Ontrac has earned recognition for its commitment to fast, flexible, and reliable shipping, and it is trusted by leading retailers seeking a competitive edge in delivery speed and cost-effectiveness. The company has also received multiple industry awards for logistics excellence, sustainability, and customer service.

In 2021, Ontrac expanded its service area to the Midwest, enabling access to major metropolitan regions such as Chicago, Madison, Milwaukee, Minneapolis-St. Paul, and St. Louis. This expansion was driven by customer demand for a proven alternative carrier offering speed, cost savings, and reliable service. Ontrac’s integration with LaserShip, another prominent delivery provider, further strengthened its capability to offer transcontinental last-mile delivery, merging complementary East and West Coast networks into a unified solution for retailers.

The company’s values emphasize teamwork, trust, agility, and a customer-centric approach. Ontrac invests in the well-being of its employees and fosters a supportive environment to ensure high-quality service delivery. The company’s proactive adaptation to the evolving e-commerce landscape has solidified its reputation as a leader in the logistics industry, consistently providing shorter transit times and greater flexibility than many competitors.

How to Track Ontrac Packages

Tracking via the Official Ontrac Website

The primary method for tracking an Ontrac package is through the official Ontrac tracking portal. To use this service, visit the Ontrac tracking page. Enter the unique tracking number provided by the sender or retailer into the designated field.

After inputting the tracking number, click the “Track Your Package” button to view the latest status and shipment progress. The system will display real-time updates, including package location, transit milestones, and estimated delivery dates. If no tracking information appears, it may indicate that the sender has not yet transmitted the package data to Ontrac, or the tracking number is not yet active.

Ontrac’s tracking interface is straightforward and user-friendly, offering additional features such as the option to sign up for text alerts. By opting into the NotifyMe Program, users can receive real-time notifications about delivery status, including out-for-delivery updates, delivery attempts, and successful deliveries. This enhances the transparency and convenience of the tracking process, allowing recipients to stay informed throughout the shipment lifecycle.

Tracking via Synctrack Tracking Tool

For users seeking an alternative tracking method, the Synctrack Tracking tool provides a simple and efficient solution for monitoring Ontrac shipments. To utilize this platform, first ensure possession of the Ontrac tracking number supplied by the seller or retailer. Navigate to the Synctrack Tracking Page at https://synctrack.io/couriers/. Enter the Ontrac tracking number in the specified field and click the “Track” button. The system will then display detailed tracking information, including the current status and history of the shipment.

The Synctrack platform aggregates tracking data from multiple carriers, offering a centralized interface for users managing deliveries from various logistics providers. This makes it particularly useful for e-commerce customers and businesses handling shipments from different sources. The process is designed to be intuitive, requiring only the tracking number to access comprehensive shipment updates.

Ontrac Tracking Contact Number

For assistance with tracking, delivery, or general inquiries, Ontrac provides several official contact channels. The primary customer service phone number is 1-800-334-5000. This toll-free line connects users with customer care agents who can provide information on shipment status, delivery schedules, and tracking support. Additional contact numbers are available for specialized inquiries, such as billing (877-227-5139), claims (866-432-4277), and technical support (877-225-6837).

Ontrac also offers support via email. The general customer service email address is [email protected], suitable for requests related to shipment, delivery, and tracking. For corporate matters or consumer concerns, the address [email protected] is available. Data protection and privacy inquiries can be directed to [email protected].

The main corporate office location for Ontrac is:
Ontrac, 2501 S Price Rd Ste 201, Chandler, Arizona 85286, United States.

Customer service is accessible during the following hours:

• Monday through Friday: 8 a.m. to 9 p.m. ET

• Saturday: 8 a.m. to 8 p.m. ET

• Sunday: 8 a.m. to 5 p.m. ET

FAQs about Ontrac Tracking

How do you track an Ontrac package?

To track an Ontrac package, visit the official Ontrac tracking page and enter the tracking number provided by the sender. Click the “Track Your Package” button to view the shipment status and delivery updates. Alternatively, use the Synctrack Tracking tool by entering the tracking number on their platform and clicking “Track” for detailed shipment information.

What should you do if you do not have a tracking number?

If a tracking number is not available, contact the retailer or sender for tracking information. Ontrac tracking numbers typically begin with “C”, “D”, “1LS”, “LS”, “LX”, or “BN”. Without a valid tracking number, shipment status cannot be accessed through the tracking portal.

Does Ontrac deliver on weekends?

Ontrac offers weekend deliveries in select service areas. Deliveries may occur on Saturdays and Sundays between 8 a.m. and 9 p.m., depending on the recipient’s location and service availability.

Can the delivery address be changed after shipment?

For security reasons, changes to the delivery address after shipment require approval from the retailer. Contact the retailer directly to request any modifications to the delivery address.

What steps should be taken if a package is delayed?

If a package is delayed, Ontrac will work to deliver it as soon as possible. If tracking shows “LABEL CREATED, TRACKING DETAILS WILL BE AVAILABLE ONCE THE PACKAGE ARRIVES AT THE ONTRAC FACILITY,” it means the package has not yet been received by Ontrac. If the status does not change within three business days, contact the retailer for assistance. For further help, use the Ontrac virtual chat assistant or customer support channels.