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ORLEN Paczka is a package delivery service launched by the ORLEN Group, a leading Polish multi-energy company. The service leverages the extensive retail network of ORLEN gas stations, RUCH press kiosks, Lotos stations, and partner locations across Poland. It builds upon the prior experience of Paczka w Ruchu, aiming to provide a modern and reliable logistics solution.
The service began its operations with a focus on convenience and accessibility, enabling customers to send and collect parcels at thousands of designated points. This widespread network is designed to make parcel management simple for both individual customers and businesses. ORLEN Paczka offers various services, including domestic and international parcel shipments, parcel locker options, and door-to-door delivery, catering to diverse shipping needs with an emphasis on speed and competitive pricing. The company’s goal is to be a significant and innovative player in the Polish parcel delivery market, emphasizing efficiency and customer satisfaction through its robust infrastructure.
Tracking your ORLEN Paczka shipment is straightforward, offering clarity on your parcel’s journey.
The primary method for tracking ORLEN Paczka packages is through their official website.
ORLEN Paczka packages can also be tracked using multi-carrier tracking platforms like Synctrack.
For inquiries regarding ORLEN Paczka tracking or other services, customers can reach out through the following channels:
The ORLEN Paczka main office address is:
ORLEN Paczka Sp. z o.o.
ul. Ostrobramska 75B
04-175 Warszawa
An ORLEN Paczka shipment can be tracked by entering the unique tracking number on the official ORLEN Paczka website https://www.orlenpaczka.pl/ in the designated tracking field, or by using a third-party tracking platform like Synctrack.
The tracking status provides real-time updates on your package’s journey. Common statuses include “Package registered,” “In transit,” “Ready for collection,” “Delivered,” or “Delivery attempt unsuccessful.” Each status indicates a specific stage in the delivery process.
If the tracking status has not updated for an extended period, it is advisable to first wait for 24-48 hours as updates can sometimes be delayed. If the status remains unchanged, contact ORLEN Paczka customer service using the provided phone number or email address with your tracking number for assistance.
If your ORLEN Paczka package is marked as delivered but you have not received it, first check with household members, neighbors, or the designated collection point. If the package is still missing, immediately contact ORLEN Paczka customer service with your tracking number and details of the issue.