PAL Express is the budget airline arm of Philippine Airlines (PAL), serving domestic and regional routes. While the provided URL, http://www.palexpress.com.hk/, refers specifically to Philippine Airlines’ operations in Hong Kong, primarily for passenger flight bookings and related travel services, it does not feature a dedicated system for package or cargo tracking. The official website for Philippine Airlines and its subsidiary PAL Express, which encompasses cargo and package tracking services, is https://www.philippineairlines.com/.
Philippine Airlines has a rich history as the flag carrier of the Philippines, established in 1941. PAL Express, previously known as Airphil Express and before that, Air Philippines, was rebranded to its current name to align with the parent company, focusing on providing more accessible and affordable air travel within the Philippines and to select regional destinations.
Services relevant to tracking with PAL Express are primarily handled through Philippine Airlines Cargo. This division offers a range of air cargo services for domestic and international shipments, including general cargo, perishable goods, dangerous goods, and special shipments. The core service for tracking purposes involves monitoring the journey of air waybills (AWBs) from acceptance to delivery, ensuring transparency and timely updates for shippers and consignees.
How to Track PAL Express Packages
Tracking PAL Express packages or cargo is primarily conducted through the Philippine Airlines Cargo division, as PAL Express operates under the umbrella of Philippine Airlines for cargo services. There are effective methods to monitor your shipment’s status:
- Via the Official Philippine Airlines Website:
- Access the official Philippine Airlines website at https://www.philippineairlines.com/.
- Navigate to the “Cargo” section, which is typically found in the main navigation or footer.
- Look for a “Track & Trace” or “e-AWB Tracking” tool.
- Enter your Air Waybill (AWB) number into the designated field. This unique number identifies your shipment.
- Click on the “Track” or “Submit” button to view the current status and detailed journey of your package.
- Via Synctrack Tracking Tool:
- Tracking your PAL Express package is simple and efficient using a universal tracking platform like Synctrack.
- Obtain Your Tracking Number: Ensure you have your PAL Express tracking number, which is typically the Air Waybill (AWB) number, provided by the shipper.
- Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
- Enter Your Tracking Number: Input your tracking number in the designated field.
- Click “Track”: Click the “Track” button to view the tracking details of your shipment.
For inquiries regarding PAL Express tracking, particularly for cargo and shipments, it is best to contact Philippine Airlines Cargo directly.
- Email Address: [email protected]
- Contact Phone Number: While a single global number for PAL Express tracking is not universally advertised, the Philippine Airlines Cargo general line in the Philippines can be reached at +632 8539-0000. For specific cargo office contacts in other regions or cities, it is recommended to visit the “Cargo” section on https://www.philippineairlines.com/ and refer to their “Global Network” or “Contact Us” pages for local contact details.
- Office Location (Philippine Airlines Head Office): PNB Financial Center, Pres. Diosdado Macapagal Blvd., Pasay City, Metro Manila, Philippines.
FAQs about PAL Express Tracking
1. What is an Air Waybill (AWB) number?
An Air Waybill (AWB) number is a unique, eleven-digit number that serves as a contract of carriage between the shipper and the airline. It is essential for tracking PAL Express cargo shipments, providing detailed information about the package’s journey.
PAL Express tracking information, managed by Philippine Airlines Cargo, typically updates as the shipment progresses through key stages such as acceptance, loading, transit, and arrival. Updates usually occur in real-time or within a few hours of an event scan, depending on the operational processes at each handling point.
3. What should I do if my PAL Express tracking number is not working?
If your PAL Express tracking number (AWB number) is not yielding results, first verify that the number has been entered correctly. If the issue persists, contact Philippine Airlines Cargo customer service via their provided contact number or email. It may take some time for the tracking information to appear in the system, especially shortly after the shipment has been tendered.
4. Can I track international shipments with PAL Express?
Yes, PAL Express (through Philippine Airlines Cargo) handles both domestic and international air cargo. You can use your Air Waybill (AWB) number to track international shipments on the Philippine Airlines Cargo website or through universal tracking platforms.
5. What types of items can be tracked via PAL Express Cargo?
PAL Express Cargo (under Philippine Airlines Cargo) allows tracking for a wide range of items, including general cargo, personal effects, documents, perishable goods, live animals, dangerous goods (with proper documentation), and special shipments, provided they comply with international and airline-specific regulations.
