Paxel

Paxel Tracking Information

Paxel is an Indonesian logistics and delivery service that focuses on providing efficient and innovative shipping solutions, particularly known for its same-day delivery and cold chain logistics services. Founded with the vision to empower individuals and Small and Medium-sized Enterprises (SMEs), Paxel began its operations by leveraging technology to offer reliable and affordable parcel delivery. The company emphasizes a commitment to sustainable delivery practices and social impact, aiming to make logistics accessible and beneficial for communities across Indonesia.

Paxel’s services extend beyond standard parcel delivery to include specialized options tailored to diverse needs. Key services include:

• Paxel Sameday Delivery: Their core service offering fast delivery within the same day across major cities and islands, including Java, Bali, and parts of Sumatra.
• Paxel Nextday Delivery: For destinations outside their immediate same-day service area.
• PaxelBig: Designed for larger packages that exceed standard dimensions or weight limits.
• Paxel Frozen: A specialized service for shipping perishable and frozen goods, maintaining specific temperature requirements.
• PaxelBox: Smart locker solutions for convenient self-service drop-off and pick-up of packages.
• PaxelMarket: An integrated platform supporting SMEs by facilitating their sales and shipping processes.
• PaxelRecycle: An initiative promoting environmental responsibility by allowing users to send recyclable waste through their network.

Paxel is built on a technology-driven approach, utilizing smart logistics systems to optimize routes, enhance tracking capabilities, and ensure a seamless delivery experience for both senders and recipients.

How to Track Paxel Packages

Tracking your Paxel package is straightforward, with several convenient methods available:

1. Via the Official Paxel Website:

   • Visit the official Paxel website at https://paxel.co/.
   • Locate the prominent tracking field typically found on the homepage.
   • Enter your Paxel tracking number (also known as the “Nomor Resi” or “Airway Bill Number”) into the designated input box.
   • Click the “Cek Resi” (Check Receipt) or “Track” button.
   • The system will then display the latest status and detailed movement history of your Paxel shipment.

2. Via Synctrack Tracking Tool:

   • Obtain your Paxel tracking number, which is provided by the sender.
   • Visit the Synctrack Tracking Page: https://synctrack.io/couriers/.
   • Input your Paxel tracking number in the designated field.
   • Click the “Track” button to view the tracking details of your Paxel shipment.

3. Via the Paxel Mobile Application:

   • Download the official Paxel mobile app from your device’s app store (available for both Android and iOS).
   • Log in to your Paxel account (or register if you are a new user).
   • Within the app, there is typically a dedicated section for tracking or a direct input field on the main screen.
   • Enter your Paxel tracking number to access real-time updates on your package’s journey.

Paxel Tracking Contact Information

For inquiries regarding Paxel tracking or any other service-related questions, you can contact Paxel through the following channels:

• Call Center (Phone Number): +62 21 8060 3333
• Email Address: [email protected]
• Head Office Location:
  Paxel HQ, Jl. Raya Tj. Barat No.7, RW.7, Ps. Minggu, Kec. Ps. Minggu, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta 12510, Indonesia.

FAQs about Paxel Tracking

1. What is a Paxel tracking number and how do I get it?
   A Paxel tracking number (also called a “Nomor Resi” or “Airway Bill Number”) is a unique identifier assigned to your package when it is shipped with Paxel. This number allows you to monitor the real-time progress of your Paxel shipment. You typically receive the tracking number from the sender or merchant once your package has been dispatched.

2. How accurate is Paxel tracking information?
   Paxel tracking information is generally updated in real-time or near real-time as your package moves through different stages of the delivery process. The accuracy depends on successful scans at various checkpoints (pickup, sorting centers, delivery scans). While highly reliable, occasional delays in updates can occur due to technical issues or high volume.

3. What should I do if my Paxel tracking status hasn’t updated or my package is delayed?
   If your Paxel tracking status hasn’t updated for an extended period or your package is delayed beyond the estimated delivery time, first recheck the tracking number for any typos. If the issue persists, contact Paxel customer service directly via their phone number or email, providing your tracking number for assistance.

4. Can I track my Paxel package using their mobile app?
   Yes, Paxel provides a dedicated mobile application for both Android and iOS devices. You can download the Paxel app and use it to easily enter your tracking number and monitor the status of your packages on the go.

5. What are common Paxel tracking statuses?
   Common Paxel tracking statuses you might encounter include:

   • “Order Diterima” / “Order Received”: The shipment request has been received.
   • “Diproses” / “Processing”: The order is being prepared for pickup.
   • “Pickup” / “Picked Up”: The package has been collected by a Paxel courier.
   • “Dalam Perjalanan” / “In Transit”: The package is currently en route to the destination.
   • “Sedang Dikirim” / “Out for Delivery”: The package is with a courier and is on its way to the final delivery address.
   • “Tiba di Destinasi” / “Arrived at Destination”: The package has reached the local delivery hub.
   • “Diterima” / “Delivered”: The package has been successfully delivered to the recipient.