Pelican (宅配通), also known as ECAN Express, is a prominent Taiwanese logistics and express delivery service. Established in 1999, it was founded by a joint venture between Japan’s Yamato Transport (famously known for Kuroneko Yamato, the black cat logo) and the Taiwan High Speed Rail Corporation. This partnership brought advanced Japanese express delivery management and technology to Taiwan, aiming to provide high-quality, convenient, and reliable parcel delivery services.
Since its inception, Pelican (宅配通) has expanded its services beyond standard domestic express delivery. Its offerings now include:
- Domestic Parcel Delivery: The core service, providing efficient door-to-door delivery across Taiwan.
- Temperature-Controlled Logistics: Specializing in chilled and frozen goods delivery, ensuring freshness for perishable items.
- International Parcel Delivery: Facilitating cross-border shipments for both individuals and businesses.
- E-commerce Logistics Solutions: Providing comprehensive services for online retailers, from warehousing to last-mile delivery.
- Value-Added Services: Such as packaging services, cash on delivery (COD), and designated delivery times.
Pelican (宅配通) emphasizes service quality, efficiency, and customer satisfaction, leveraging a comprehensive logistics network and advanced information systems to manage shipments effectively. Their operations are designed to cater to diverse customer needs, from individual consumers to large enterprises.
How to Track Pelican (宅配通) Packages
Tracking Pelican (宅配通) packages can be done through multiple convenient methods:
1. Via the Official Pelican (宅配通) Website:
- Visit the official Pelican (宅配通) website: https://www.e-can.com.tw/.
- On the homepage, locate the “貨件查詢” (Shipment Inquiry) or “託運單號查詢” (Consignment Note Number Inquiry) field, typically found prominently at the top or center.
- Enter the Pelican (宅配通) tracking number into the designated input box.
- Click the “查詢” (Inquire) or similar button to view the real-time status and delivery progress of your package.
- Tracking your Pelican (宅配通) package is simple and efficient using the Synctrack platform.
- Obtain Your Tracking Number: Ensure the Pelican (宅配通) tracking number, which is provided by the sender, is at hand.
- Visit Synctrack: Navigate to the Synctrack Tracking Page at https://synctrack.io/couriers/.
- Enter Your Tracking Number: Input the tracking number into the designated field.
- Click “Track”: Select the “Track” button to view the tracking details of your Pelican (宅配通) shipment.
3. Via Pelican (宅配通) Mobile App:
- Pelican (宅配通) also offers a mobile application for smartphone users (available on app stores).
- Download and install the Pelican (宅配通) official app.
- Log in or use the guest tracking feature.
- Enter your tracking number within the app’s designated tracking section to receive updates directly on your mobile device.
4. Via LINE Official Account:
- Pelican (宅配通) maintains an official account on the LINE messaging app.
- Add the Pelican (宅配通) LINE official account as a friend.
- Through the chat interface, users can often input their tracking number to receive tracking updates and access customer service features.
For inquiries regarding Pelican (宅配通) tracking or any other service-related questions, you can use the following contact details:
Customer Service Hotline: +886 02-6618-1817
Customer Service Email: The official website typically provides a contact form or specific email addresses for different departments. While a general public email is not prominently displayed on the main page, inquiries can often be made through their “聯絡我們” (Contact Us) section’s online form, which directs messages to their customer service team.
Head Office Address:
No. 396, Sec. 1, Neihu Rd., Neihu Dist., Taipei City 11493, Taiwan (R.O.C.)
(台北市內湖區內湖路一段396號)
FAQs About Pelican (宅配通) Tracking
1. How can a Pelican (宅配通) tracking number be obtained?
The Pelican (宅配通) tracking number is typically provided by the sender or merchant at the time of shipment. This number is usually found on the shipping confirmation email, receipt, or directly from the sender’s dashboard if an online purchase was made.
2. What should be done if the Pelican (宅配通) package tracking status is not updating?
If the Pelican (宅配通) tracking status is not updating, it is advisable to wait for 24-48 hours, as there might be a delay in system updates. If the status remains unchanged after this period, contact Pelican (宅配通) customer service with your tracking number for further assistance.
3. What are Pelican (宅配通)’s typical delivery times?
Pelican (宅配通) aims for efficient delivery. Domestic deliveries typically take 1-3 business days, depending on the origin and destination, and service type (e.g., standard vs. express). Delivery times for international shipments vary greatly based on the destination country and customs procedures.
4. Is it possible to change the delivery address for a Pelican (宅配通) package?
Changing the delivery address for a Pelican (宅配通) package after it has been shipped might be possible but is not guaranteed. It usually depends on the package’s current status and the specific service type. It is best to contact Pelican (宅配通) customer service as soon as possible with your tracking number to inquire about the feasibility of an address change.
5. What items are restricted from being shipped by Pelican (宅配通)?
Pelican (宅配通), like most couriers, has restrictions on certain items due to safety, legal, or logistical reasons. Commonly restricted items include hazardous materials, flammable substances, firearms, illicit drugs, live animals, perishable goods without proper packaging, valuable items like cash or jewelry beyond insured limits, and items prohibited by local laws. A detailed list of prohibited items is usually available on their official website.
+886 02-6618-1817 