Pickupp

Pickupp tracking information

History & Profile

• Founded in 2016 in Hong Kong by Crystal Pang to redefine logistics through technology and transparency.

• Rapid expansion into Singapore and Malaysia (2017), Taiwan (2018) and beyond, serving 20,000+ businesses with a network of over 100,000 delivery agents.

Service Portfolio

• Pickupp Express: 2- to 4-hour door-to-door delivery within Hong Kong; Pickupp Fresh for perishable items.

• Pickupp Standard: Next-day delivery across urban areas; Pickupp Global for international express shipments.

• Self-Pick & Drop-off: 500+ service points, convenience stores and smart lockers throughout Hong Kong for flexible pick-up/drop-off.

• Fulfilment & 3PL: Warehouse storage, pick-pack, custom clearance and bulk transport solutions at competitive rates.

How to Track Pickupp Packages

Via the official Pickupp website

1. Navigate to the Track Your Order page on hk.pickupp.io/en or sign in to the Pickupp app.

2. Enter the tracking number provided by the sender into the search field.

3. Review the real-time status, including pick-up confirmation, in-transit scans and estimated delivery time.

Via the Synctrack platform

1. Obtain the Pickupp tracking number from your order confirmation.

2. Visit synctrack.io/couriers/ and select Pickupp from the courier list .

3. Paste the number into the input box and click Track to view detailed shipment progress under “Pickupp tracking.”

Pickupp contact information

Live Chat

• Available 24/7 via the Pickupp website or app for instant support.

Email

• [email protected] for general enquiries and tracking assistance.

• [email protected] for delivery agent insurance claims.

Office Location (Hong Kong)

• Room 412–413, Harbour Centre Phase 1, Hung Hom, Kowloon.

Pickupp Tracking FAQs

Q: Why is my shipment status unchanged for hours?
System updates occur at each scanning event; if no change appears after 4 hours, use Live Chat or email for a manual status check.

Q: What are the weight and size limits for self-drop-off?
Self-drop-off at convenience stores supports parcels up to 5 kg and 60 × 40 × 30 cm, while Pickupp’s own points have no size limits.

Q: Can delivery be rescheduled or redirected?
Yes—submit a request via Live Chat before final sorting; additional fees may apply depending on the new location.

Q: How to enable SMS notifications?
Select SMS updates during booking in the app or website; confirmation texts will follow each major status change.

Q: Which regions does Pickupp cover?
Core markets include Hong Kong, Singapore, Malaysia, Taiwan and expanding services across the Asia-Pacific region.