Pony express

Pony Express tracking information

History & Profile

• Founded in 1992 under the name Freight Link, the business acquired rights to the Pony Express brand in Russia and rebranded in the early 2000s.

• Since 2004, regional carriers were merged into a single Pony Express network, creating one of Russia’s largest express-delivery operators.

• The network comprises over 60 branches and 126 offices across Russia, with international coverage extended to Armenia, Belarus, Kazakhstan, Kyrgyzstan, Moldova, Turkey, Thailand, Uzbekistan, India and beyond.

Service Portfolio

• Door-to-Door Express: Express and parcel shipments to 224 countries with end-to-end tracking at every scan and transit point.

• 3PL Logistics: Warehouse storage, order picking, customs clearance and full-truckload (FTL)/less-than-truckload (LTL) transport solutions.

• E-commerce Fulfillment: Receiving, storage, order processing, returns handling and financial settlement for marketplace sellers.

• Contract Logistics: Custom-tailored road, rail and multimodal transport for bulk and palletized cargo.

• Visa Document Service: Secure delivery and consular support for U.S., Chinese, Japanese and Latvian visa applications (currently paused).

How to Track Pony Express Packages

Via the official Pony Express website

1. Open the Tracking page on ponyexpress.ru.

2. Enter the tracking number from your shipment confirmation into the input field.

3. Review the detailed status report, including scan times, sorting locations and estimated delivery date.

Via the Synctrack platform

1. Obtain the Pony Express tracking number provided by the sender.

2. Visit the Synctrack courier list at synctrack.io/couriers/ and select Pony Express.

3. Paste the tracking number into the field and click Track to view the current shipment status.

Pony Express contact information

Head Office (Moscow)

• Address: Moscow, Russian Federation

Hotline Phones

• 8 495 937-77-77 (for calls from other regions)

• 8 800 234-22-40 (toll-free within Russia)

Email Support

• [email protected] for general inquiries and tracking assistance.

Pony Express Tracking FAQs

Q: How can status updates be obtained besides the website?
SMS notifications can be enabled during booking, or real-time information can be requested via the hotline.

Q: What if no status change appears for over 48 hours?
Contact the hotline or email support for a manual update on your shipment’s progress.

Q: Are there weight and size limits?
Minimum shipment weight is 0.25 kg; maximum dimensions and weight vary by service tier, with special arrangements available for large FTL/LTL cargo.

Q: Which countries are covered?
Services extend to 224 countries, encompassing all major international destinations.

Q: Is it possible to redirect delivery after dispatch?
Address changes can be arranged through support before final sorting, though additional charges may apply.