Relais Colis is a well-established French parcel delivery service known for its extensive network of pickup points (Relais Colis®) and home delivery options. The company’s origins trace back to 1983, when it was founded as a subsidiary of La Redoute, a prominent French retail company. This lineage positioned Relais Colis as an early innovator in e-commerce logistics and parcel delivery within France. In 2012, Relais Colis gained independence, further solidifying its presence as a key player in the French parcel delivery market.
Relais Colis offers a diverse range of services designed to meet the needs of both e-merchants and individual customers. For businesses, their services encompass:
- Delivery to a network of Relais points: Providing customers with a flexible and convenient option to collect their parcels at local shops.
- Home delivery: Direct delivery services to the recipient’s residential address.
- Return solutions: Streamlining the process for consumers to return online purchases.
- Express delivery options: Catering to urgent shipment requirements.
For private individuals, Relais Colis facilitates the sending of parcels from any of their numerous Relais points across France, offering a practical alternative for parcel dispatch. The service emphasizes convenience, flexibility, and reliability throughout the parcel journey.
How to Track RelaisColis Packages
Tracking a Relais Colis package is straightforward, with multiple methods available to monitor shipment progress.
- Via the Official Relais Colis Website:
The primary method for tracking is directly through the official Relais Colis website. On the homepage of https://www.relaiscolis.com/, a dedicated section titled “Suivre mon colis” (Track my parcel) is prominently displayed.
- Locate the input field specifically designed for the tracking number.
- Enter the unique Relais Colis tracking number provided by the sender.
- Click the “Suivre” or “Track” button to access the current status and delivery updates of the parcel.
- Via Synctrack Tracking Tool:
Synctrack offers an efficient third-party platform for tracking Relais Colis shipments.
- Ensure the Relais Colis tracking number is available, as provided by the sender.
- Navigate to the Synctrack Tracking Page for couriers at https://synctrack.io/couriers/.
- Input the Relais Colis tracking number into the designated field.
- Click the “Track” button to view comprehensive tracking details for the shipment.
While the official website and third-party tracking tools are the main avenues, specific options for tracking via a dedicated mobile application or through direct SMS notifications for individual parcels are not typically featured as standard public services on the official Relais Colis website.
For assistance with Relais Colis tracking or other service-related inquiries, customers can utilize the following contact channels:
- Email Contact: The general email address for customer inquiries is [email protected].
- Online Contact Form: The Relais Colis website also provides an online contact form on their “Contactez-nous” page, which is often recommended for specific questions after checking the parcel’s tracking status.
- Office Location: The registered corporate address for Relais Colis is:
Relais Colis
1 avenue du Bois de l’Epine
91080 COURCOURONNES, France
It should be noted that a general public telephone number specifically for tracking inquiries is not prominently advertised on the Relais Colis website. For most individuals, support regarding tracking issues is primarily facilitated through the online contact form or email after reviewing the parcel status online.
FAQs about RelaisColis Tracking
Here are some frequently asked questions concerning Relais Colis tracking:
- What action should be taken if the parcel tracking status shows “Delivered” but the recipient has not received it?
If the tracking status indicates “Delivered” yet the parcel is unaccounted for, it is advised to first check with household members, neighbors, or the specific Relais Point if applicable. Should the parcel remain unfound, the recipient should contact the sender or merchant to initiate an investigation with Relais Colis.
- What are the standard delivery times for Relais Colis parcels?
Relais Colis delivery times are subject to variations based on the sender’s chosen service and the final destination. Typically, parcels destined for Relais Points or home delivery within metropolitan France are processed within a few business days following dispatch. An estimated delivery date is often made available on the tracking page once the parcel begins its journey.
- Is it possible to modify the delivery address of a Relais Colis parcel after it has been shipped?
Once a parcel has entered the shipping process and is in transit, changing its delivery address or the designated Relais Point is generally not feasible. Any modifications to the delivery information usually need to be requested by the sender before the parcel’s dispatch. It is recommended to communicate directly with the sender for such requests.
- What does the “Parcel in transit” or “En cours d’acheminement” status signify?
The status “Parcel in transit” or “En cours d’acheminement” signifies that the package is actively moving within the Relais Colis network. This indicates that the parcel has left the initial sender’s location or a sorting facility and is progressing towards the next stage of its journey en route to the designated Relais Point or final delivery address. This status will update as the parcel moves through various logistical hubs.
