Russian Post

Russian Post Tracking Information

Russian Post, the national postal operator of Russia, offers logistics services including domestic and international mail delivery. Established in its current form in 2002, it operates over 42,000 post offices and employs approximately 390,000 staff, handling billions of parcels and letters annually2. Key services include parcel delivery, EMS (Express Mail Service), and financial services like remittances. The official website provides historical insights, emphasizing its role in connecting regions and adapting to modern logistics demands.

How to Track Russian Post Packages

1. Via the Official Website

• Step 1: Visit the Russian Post tracking page (https://www.pochta.ru).

• Step 2: Locate the tracking field (often labeled “Track Your Shipment”).

• Step 3: Enter the 14-digit domestic or 13-character international tracking number (S10 UPU standard).

• Step 4: Click “Track” to view real-time updates, including customs clearance and delivery status.

2. Via Synctrack Tracking Tool

• Step 1: Obtain your Russian Post tracking number from the seller or shipping confirmation.

• Step 2: Visit Synctrack’s tracking page (https://synctrack.io/couriers/).

• Step 3: Input the tracking number into the designated field.

• Step 4: Click “Track” to access consolidated updates, including estimated delivery dates and location history.

Russian Post Contact Information

• Phone: +7 (495) 956-20-67 (customer service hotline).

• Email/Website: Use the contact form or live chat on the official website (https://www.pochta.ru).

• Headquarters Address: Varshavskoye shosse 37, Moscow, Russia.

FAQs About Russian Post Tracking

1. What tracking number format does Russian Post use?
Domestic shipments use a 14-digit number, while international parcels have a 13-character alphanumeric code (e.g., RA123456789RU).

2. Why is my package delayed?
Delays commonly occur due to customs inspections, logistical bottlenecks, or high seasonal demand. International shipments may take longer depending on destination-country processing.

3. How do I resolve “Held by Customs” status?
Contact Russian Post customer service for guidance. Additional documentation (e.g., invoices) may be required to clear customs.

4. Can I track a package without a tracking number?
No—the tracking number is essential for accessing real-time updates via the official website or third-party tools.

5. What if my tracking information stops updating?
Allow 1–3 business days for system updates. If unresolved, contact customer support for manual assistance.