servientrega

Servientrega Tracking Information

Servientrega is a prominent Colombian logistics and transportation company, founded in 1982 by brothers Jesús and Luz Mary Guerrero Hernández. What began as a local parcel delivery service in Bogotá has evolved into a comprehensive logistics provider with a vast network and significant presence across Latin America. The company’s core mission centers on delivering reliable, secure, and timely solutions for the transport of documents, packages, and merchandise. Servientrega offers a diverse portfolio of services, including national and international courier and parcel delivery, cargo and logistics solutions, e-commerce support, and complementary services like packing and insurance. They are recognized for their commitment to innovation, customer satisfaction, and continuous expansion of their service capabilities, emphasizing advanced technology and a wide coverage network to meet various shipping needs.

How to Track Servientrega Packages

Tracking a Servientrega package is straightforward, with multiple options available to keep customers informed about their shipment’s journey.

1. Via Servientrega Official Website:

   Navigate to the official Servientrega website at https://www.servientrega.com/.

   Locate the “Rastrea tu envío” or “Track your shipment” section, usually prominently displayed on the homepage.

   Enter your Servientrega tracking number into the designated field.

   Click the “Track” or similar button to view the real-time status and details of your package.

2. Via Synctrack Tracking Tool:

   Ensure you have your Servientrega tracking number, which is typically provided by the sender.

   Visit the Synctrack Tracking Page: https://synctrack.io/couriers/.

   Input your Servientrega tracking number into the designated tracking field.

   Click the “Track” button to access the comprehensive tracking details of your shipment.

3. Via Servientrega Mobile App:

   Servientrega offers a dedicated mobile application (“Servientrega Móvil”) for both Android and iOS devices.

   Download and install the app from your device’s app store.

   Within the app, there is usually a direct feature to enter your tracking number and monitor your package’s status.

4. Via Virtual Chat or Contact Center:

   The Servientrega official website often features a virtual chat option where customers can inquire about their package status by providing the tracking number.

   Customers can also contact Servientrega’s customer service representatives by phone, providing their tracking number for assistance.

Servientrega Tracking Contact Information

For inquiries regarding Servientrega tracking or other services, customers can utilize the following contact details:

• Phone Number: +593 (601) 7700 200 (This number is for their contact center, specifically for Colombia. Regional numbers may vary and can be found on their website’s “Contact Us” section.)
• Email: [email protected]
• Office Locations: Physical service points and offices are available across their service regions. Specific locations can be found using the “Puntos de Servicio” (Service Points) locator tool on their official website.

FAQs about Servientrega Tracking

Here are some frequently asked questions regarding Servientrega tracking:

1. What should I do if my Servientrega tracking number isn’t working?

   It is recommended to double-check the tracking number for any typos or missing digits. If the issue persists, contact the sender to confirm the correct number or reach out to Servientrega customer service for assistance. Some tracking information may also take a few hours to appear after a package is initially scanned.

2. What do Servientrega tracking statuses mean?

   Servientrega tracking statuses provide updates on your package’s journey. Common statuses include “En tránsito” (In Transit), indicating the package is moving between facilities; “En reparto” (Out for Delivery), meaning the package is with the delivery driver; “Entregado” (Delivered), confirming successful delivery; and “Novedad” (Delivery Exception), which indicates an issue that may delay delivery.

3. How long does Servientrega delivery typically take?

   Delivery times vary significantly based on the type of service selected (e.g., standard, express), the origin and destination of the shipment, and any unforeseen circumstances like weather or customs delays for international shipments. Specific delivery estimates can usually be found on the Servientrega website during the shipping quote process or by contacting their customer service.

4. Can I change the delivery address of my Servientrega package after it has been shipped?

   Changes to the delivery address after a package has been dispatched are generally complex and may not always be possible due to logistical and security protocols. It is advisable to contact Servientrega customer service immediately with your tracking number to inquire about any available options for address modification.