SpeedPAK

SpeedPAK Tracking Information

SpeedPAK, developed through a partnership between eBay and Orange Connex, is a cross-border logistics service launched in 2018 to streamline deliveries from China to global markets. It specializes in e-commerce logistics, offering door-to-door solutions, including parcel collection, customs clearance, international transportation, and last-mile delivery. The service operates in over 50 countries, including the US, UK, Australia, Canada, and key European nations.

SpeedPAK provides three shipping tiers:

• Standard Service: 8–12 business days with end-to-end tracking.

• Economy Service: 10–15 business days with partial tracking (updates until the parcel leaves China).

• Express Service: 5–9 business days for urgent deliveries21415.

The service supports packages up to 31.5 kg (US) and 30 kg (EU/Canada), with restrictions based on destination and declared value.

How to Track SpeedPAK Packages

1. Via the Official Orange Connex Website

• Visit the Orange Connex tracking portal.

• Enter your SpeedPAK tracking number (starts with ES for Standard or EE for Economy).

• Click “Track” to view real-time updates, including customs clearance and delivery milestones.

2. Via Third-Party Tracking Tools

Platforms like Synctrack allow multi-carrier tracking. Steps include:

• Navigate to the third-party tracking website.

• Enter your SpeedPAK tracking number.

• The tool auto-detects the carrier and displays consolidated updates.

SpeedPAK Tracking Contact Information

• Phone:

  • China Mainland: +400-126-0008 (Monday–Saturday, 9:00 AM–6:00 PM CST).

  • Hong Kong: +852-3018-3458.

• Email: [email protected].

• Office Address:
  Orange Connex Ltd., 7th Floor, Building A, 523 Loushanguan Road, Changning District, Shanghai, China.

FAQs About SpeedPAK Tracking

1. What does a SpeedPAK tracking number look like?
Tracking numbers start with ES (Standard) or EE (Economy), followed by 26 alphanumeric characters (e.g., ES10024287564060001010001D0N).

2. Why is there no tracking information after shipment?
Updates may take 1–2 days post-pickup. If unresolved after 48 hours, contact the seller or Orange Connex.

3. How long do deliveries take?

• Standard: 8–12 business days.

• Economy: 10–15 business days.
  Delays may occur due to customs or weather.

4. Can I track SpeedPAK in the destination country?
For Economy service, tracking stops once the parcel leaves China. Use third-party tools like Synctrack to monitor local carrier handovers (e.g., USPS or Royal Mail).

5. What if my package is lost?
After 15 business days with no updates, contact the seller first. If unresolved, escalate to Orange Connex for investigation.

For further details, refer to the official Orange Connex website or eBay’s SpeedPAK Shipping Services portal.