Swiss Post Tracking Information

Swiss Post, officially known as Die Schweizerische Post, is the national postal service of Switzerland. Established in 1849, it is a state-owned company renowned for its reliability and commitment to a universal service obligation. Swiss Post has evolved from traditional mail delivery to a comprehensive service provider, playing a central role in connecting people and markets within Switzerland and globally.

Its extensive range of services includes:

• Mail delivery: Handling letters and postcards for domestic and international destinations.

• Parcel delivery: Providing various options for domestic and international parcel shipping.

• Logistics solutions: Offering complex logistics and supply chain management services for businesses.

• Public transport: Operating the PostBus service, a network of bus lines across Switzerland.

• Financial services: Through its subsidiary PostFinance, it offers banking and financial products.

Swiss Post is dedicated to simplifying daily life and work for its customers while focusing on sustainability, innovation, and maintaining high-quality service across all its operations. It processes a significant volume of mail and parcels daily, leveraging a robust infrastructure and a large workforce to ensure efficient service.

How to Track Swiss Post Packages

Tracking Swiss Post packages allows senders and recipients to monitor the shipment’s journey from dispatch to delivery. There are several effective ways to track your parcels:

• Via Swiss Post Official Website

  • Visit the official Swiss Post website at `https://www.post.ch/`.

  • Locate the “Track & Trace” or “Sendungen verfolgen” section, typically found prominently on the homepage or under services.

  • Input your unique tracking number (also referred to as a consignment number or barcode number) into the designated field.

  • Click the track button to display the shipment status, estimated delivery date, and a detailed history of your package’s movement.

• Via Synctrack Tracking Tool

  • Obtain your Swiss Post tracking number from the sender of your package.

  • Navigate to the Synctrack Tracking Page at `https://synctrack.io/couriers/`.

  • Enter your tracking number into the specified tracking field.

  • Click the “Track” button to view the current tracking details and status updates for your Swiss Post shipment.

• Via Swiss Post App

  • Download the official Swiss Post mobile application (known as the “Post-App”) from your device’s app store (available for iOS and Android).

  • Within the app, you can easily input and save multiple tracking numbers for different shipments.

  • The app provides convenient access to tracking updates and allows users to receive notifications regarding the status of their deliveries.

Swiss Post Tracking Contact Information

For inquiries related to Swiss Post tracking, general customer service, or other services, you can use the following contact details:

• Contact Number: The primary contact number for Swiss Post customer service is 0848 888 888. This number serves both private and business customers.

• Email Address: For written inquiries, you can send an email to [email protected].

• Office Location: The headquarters of Swiss Post are located in Bern, Switzerland. Specific mailing addresses for departments can be found on their official website.

FAQs about Swiss Post Tracking

• 1. What is a Swiss Post tracking number?

  A tracking number (also known as a consignment number or barcode) is a unique series of letters and numbers assigned to each package or mail item. It serves as an identifier that allows both the sender and recipient to monitor the item’s progress through the Swiss Post tracking system from its point of origin to its final delivery.

• 2. Why is my Swiss Post tracking information not updating?

  There are several common reasons for a delay in tracking information updates: the initial scan might be pending, the package could be in transit between major scanning points, or there might be a temporary delay in the tracking system’s update process. It is advisable to allow a few hours or one business day for the information to refresh. If the issue persists beyond this timeframe, contact Swiss Post customer service for further assistance.

• 3. What do common Swiss Post tracking statuses mean?

  Typical tracking statuses include: “Electronic announcement of the consignment” (meaning the shipping label has been created), “Consignment accepted” (the package has been received by Swiss Post), “In transit” (the package is moving through the postal network), “Out for delivery” (the package is with the delivery driver for final delivery), and “Delivered” (the package has been successfully handed over to the recipient). Other statuses may indicate specific events such as customs clearance, an attempted delivery, or a return to sender.

• 4. What should be done if a Swiss Post package is delayed or lost?

  If a package experiences a significant delay or appears lost based on the tracking information, first confirm the estimated delivery timeframe. If this period has passed, the sender is generally responsible for initiating a formal inquiry or claim with Swiss Post. While recipients can contact customer service for information, official investigations typically require the sender’s intervention.

• 5. Can international shipments sent via Swiss Post be tracked?

  Yes, international shipments sent through Swiss Post with a valid tracking number can usually be tracked. The tracking information may continue to be updated even after the package leaves Switzerland and is handed over to the destination country’s postal service. The level of detail provided might vary depending on the capabilities of the partner postal service in the receiving country.