T-CAT

T-CAT Tracking Information

T-CAT, officially known as President Transnet Corporation (統一速達), was established on October 23, 2000. It is a significant joint venture involving Uni-President Enterprises Corp. (統一企業), Yamato Transport (Japan's leading parcel delivery service), and other Taiwanese companies.

The company's primary objective was to introduce and localize Yamato's renowned "TA-Q-BIN" (宅急便) parcel delivery service model in Taiwan, establishing a comprehensive door-to-door parcel delivery network. T-CAT officially commenced its services in January 2001.

The company's service philosophy is centered around delivering not just parcels but also "heart-to-heart" care and convenience to its customers. T-CAT offers a wide array of services designed to meet diverse shipping needs, including:

• Standard Parcel Delivery: For general goods.
• Low-Temperature Parcel Delivery: Specializes in refrigerated and frozen items, ensuring freshness during transit.
• Specified Time Delivery: Allows senders to choose preferred delivery windows.
• Collection on Behalf of (COD): Services for collecting payment upon delivery.
• Specialized Services: Including golf bag delivery, ski equipment transport, and airport baggage services.

T-CAT significantly leverages convenience store networks, such as 7-Eleven and FamilyMart, as convenient drop-off and pick-up points across Taiwan, enhancing accessibility for both senders and recipients.

How to Track T-CAT Packages

Tracking T-CAT packages can be accomplished through several straightforward methods:

Via the Official T-CAT Website:

The most direct way to track a T-CAT parcel is through their official website.

• Visit the T-CAT official website: http://www.t-cat.com.tw/.
• Locate the "包裹查詢" (Parcel Inquiry) section, typically found prominently on the homepage.
• Enter your tracking number (託運單號) into the designated input field.
• Click the "查詢" (Inquire) button to view the latest status and detailed tracking information for your shipment.

Via Synctrack Tracking Tool:

Synctrack provides a centralized platform for tracking packages from various couriers, including T-CAT.

• Obtain your T-CAT tracking number, which is provided by the sender.
• Visit the Synctrack Tracking Page: https://synctrack.io/couriers/.
• Input your T-CAT tracking number into the designated field on the Synctrack platform.
• Click the "Track" button to access the tracking details of your T-CAT shipment.

Currently, the T-CAT official website primarily promotes tracking via their web portal. There is no explicit mention of dedicated mobile applications or SMS-based tracking services for consumers on their main service pages.

T-CAT Tracking Contact Information

For inquiries regarding T-CAT tracking or other services, customers can reach out through the following channels:

Customer Service Hotline:

• For landlines: 412-8888
• For mobile phones: (02) 412-8888 (add 02 before the number)
• Service Hours:
  • Monday to Saturday: 08:00 – 19:00
  • Sunday: 08:00 – 17:00

Email:

A direct customer service email address is not explicitly listed on their general contact page. Phone contact is preferred for immediate assistance.

Office Location (Headquarters):

No. 200, Chongyang Rd, Nangang District, Taipei City, Taiwan (台北市南港區重陽路200號)

FAQs about T-CAT Tracking

Here are some frequently asked questions related to T-CAT tracking:

1. What is the "託運單號" (Consignment Note Number) used for T-CAT tracking?

The 託運單號 is your unique tracking number provided by T-CAT or the sender. It is an alphanumeric code that identifies your specific package and allows you to monitor its progress through the delivery network.

2. What do different T-CAT tracking statuses mean?

Common tracking statuses include:

• "包裹收件" (Package Received): The package has been picked up by T-CAT.
• "轉運中" (In Transit/Transshipment): The package is moving between sorting centers.
• "配送中" (Out for Delivery): The package is with a courier and on its way to the recipient.
• "已送達" (Delivered): The package has been successfully delivered to the recipient.
• "異常" (Abnormal): There might be an issue with delivery, such as an incorrect address or failed delivery attempt. Contact customer service for details.

3. What should be done if the T-CAT tracking information has not updated for a long time?

If the tracking status remains unchanged for an extended period, it is advisable to contact T-CAT customer service via their hotline. Provide your tracking number for assistance. They can investigate the reason for the delay or lack of updates.

4. What actions are necessary if T-CAT tracking shows "Delivered" but the package has not been received?

First, check with household members, neighbors, or building management to see if they accepted the package on your behalf. If the package is still not found, immediately contact T-CAT customer service with your tracking number. They can provide details about the delivery location or initiate a delivery investigation.

5. Is it possible to change the delivery address or time after a T-CAT package has been dispatched?

In some cases, it may be possible to request a change to the delivery address or time, but this depends on the package's current status and the terms of service. Contact T-CAT customer service as soon as possible with your tracking number to inquire about available options. Changes are not guaranteed, especially if the package is already out for delivery.