TXExpress

TXExpress Tracking Guidelines and Tips

This guide provides comprehensive information and tips for tracking your TXExpress packages.

TXExpress Tracking Information

TXExpress, also known as Tie-Xin Express (協和國際股份有限公司), is an established logistics and express service provider based in Taiwan. The company was founded in 1982, initially focusing on express document and parcel services primarily to Southeast Asian countries. Over the years, TXExpress expanded its offerings to include international air and sea freight forwarding services. In 2008, the company rebranded to “TXExpress” to strengthen its brand identity. TXExpress is a member of the World Freight Group (WFG), which further enhances its global network capabilities.

TXExpress aims to provide efficient, reliable, and diverse logistics solutions. Its core services include:

• Global Express Service: Offering door-to-door delivery with a global network, including customs clearance assistance.
• International Document & Parcel Express: Providing secure and time-definite delivery for various international shipments.
• Cross-border E-commerce Logistics: Specializing in integrated logistics solutions for e-commerce, encompassing customs clearance, warehousing, and distribution, supported by advanced IT systems.
• The company also handles air and sea freight forwarding, covering a wide range of logistics needs.

How to Track TXExpress Packages

Tracking your TXExpress package can be done through a few convenient methods:

1. Via the Official TXExpress Website:
   • Navigate to the official TXExpress website: http://www.tie-xin.com.tw/.
   • On the homepage, locate the tracking section, typically labeled “貨況查詢” (Cargo Status Inquiry) or “快遞查詢” (Express Inquiry).
   • Enter your TXExpress tracking number into the designated input field.
   • Click the “查詢” (Inquire) or “Track” button to view your package’s status and detailed tracking history.
2. Via Synctrack Tracking Tool:
   • Ensure you have your TXExpress tracking number, which is typically provided by the sender.
   • Visit the Synctrack Tracking Page: https://synctrack.io/couriers/.
   • Input your TXExpress tracking number into the tracking field provided.
   • Click the “Track” button to access the tracking details of your shipment.

Currently, the official TXExpress website does not explicitly mention tracking via a dedicated mobile application or SMS notifications.

TXExpress Tracking Contact Information

For inquiries regarding TXExpress tracking or other services, customers can reach out through their primary contact channels:

• Taipei Head Office (Main Contact):
  • Phone: (02)2522-1111
  • Address: 1F, No. 25, Jilin Rd., Zhongshan Dist., Taipei City, Taiwan (R.O.C.)
• Taoyuan Office:
  • Phone: (03)383-7777
  • Address: No. 528, Sec. 1, Sanmin Rd., Dayuan Dist., Taoyuan City, Taiwan (R.O.C.)
• Kaohsiung Office:
  • Phone: (07)285-8888
  • Address: 2F, No. 108, Zhonghua 3rd Rd., Qianjin Dist., Kaohsiung City, Taiwan (R.O.C.)

While a direct email address is not publicly listed on their contact page, the official website provides a contact form for general inquiries.

FAQs about TXExpress Tracking

Here are some frequently asked questions about TXExpress tracking:

• How can I find my TXExpress tracking number?
  The TXExpress tracking number is typically provided by the sender, merchant, or e-commerce platform immediately after your package has been shipped. It is crucial for monitoring your shipment’s progress.
• What does a “Shipped” or “In Transit” status mean for my TXExpress package?
  “Shipped” indicates that your package has been picked up by TXExpress and is beginning its journey. “In Transit” means the package is currently moving through the TXExpress network and is on its way to the destination.
• What should be done if my TXExpress tracking information does not update?
  If your TXExpress tracking status has not updated for an extended period, it may indicate a temporary delay or a missing scan. It is advisable to wait for 24-48 hours. If the status remains unchanged, contact TXExpress customer service with your tracking number for further assistance.
• How long does it take for TXExpress tracking information to become available after shipment?
  Typically, TXExpress tracking information becomes available within a few hours to 24-48 hours after the package has been handed over to TXExpress and the initial scan has been processed. If tracking details are not visible after this period, contact the sender to verify the tracking number.