URBANO

URBANO Tracking Information

URBANO is a prominent logistics operator and courier service provider with a significant presence in Ecuador and other Latin American countries. Part of Grupo Urbano, the company originated in Peru in 1990 and expanded its operations to Ecuador in 1998. Since its inception, URBANO has evolved into a key player in providing integral logistics solutions, specializing in e-commerce logistics and last-mile delivery.

URBANO’s services are designed to meet diverse client needs, from individual shipments to comprehensive business solutions. Their core offerings include:

• Courier Urbano: This service focuses on efficient national and international express delivery, including parcel management and document delivery.
• E-commerce Logistics: Catering to the booming e-commerce sector, URBANO provides end-to-end solutions such as fulfillment, storage, picking and packing, last-mile distribution, and reverse logistics (returns management).
• Business Logistics: They offer tailored distribution and warehousing services for businesses, ensuring streamlined supply chains.
• Technology: URBANO leverages robust tracking platforms and system integrations to provide clients with real-time visibility and control over their shipments.
• Value-Added Services: Additional services include shipment insurance, cash on delivery (COD), and proof of delivery.

The company emphasizes innovation, technology, and a strong client-centric approach to deliver reliable and effective logistics solutions across the region.

How to Track URBANO Packages

Tracking your URBANO package is a straightforward process, offering transparency and peace of mind. Here are two primary methods to monitor your shipment:

1. Via the URBANO Official Website:

   • Visit the URBANO Ecuador official website at https://www.urbano.com.ec/.
   • On the homepage, locate the dedicated tracking field, often labeled “Ingresa tu número de guía” or “Rastrea tu envío.”
   • Enter your unique URBANO tracking number (número de guía) into the provided box.
   • Click the “Rastrear” or “Track” button to view the real-time status and detailed journey of your package.

2. Via Synctrack Tracking Tool:

   Synctrack offers a convenient platform for tracking packages from multiple couriers, including URBANO.

   To track your URBANO tracking package using Synctrack:

   • Obtain your URBANO tracking number, which is provided by the sender.
   • Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Input your tracking number into the designated field.
   • Click the “Track” button to display the current tracking details of your shipment.

Currently, the URBANO Ecuador website primarily promotes tracking via its direct website interface. Information about tracking via a dedicated mobile app or SMS is not prominently featured.

URBANO Tracking Contact Number

For inquiries related to URBANO tracking or any other service, you can reach URBANO Ecuador through their official contact channels:

• Email: [email protected]
• Main Office Phone Numbers:
  • Quito: (593-2) 3995900
  • Guayaquil: (593-4) 3995900
• Office Locations:
  • Quito: Av. Eloy Alfaro y José Arízaga
  • Guayaquil: Av. Juan Tanca Marengo Km. 2.5, al lado del Mall del Sol

These contact details are specific to URBANO’s operations in Ecuador, as provided on their official Ecuadorian website.

FAQs about URBANO Tracking

Here are some frequently asked questions regarding URBANO tracking:

1. How can I track my URBANO package?

   You can track your URBANO package by entering your unique tracking number on the official URBANO Ecuador website (https://www.urbano.com.ec/) or by using third-party tracking services like Synctrack (https://synctrack.io/couriers/).

2. What is an URBANO tracking number?

   An URBANO tracking number, also known as a “número de guía,” is a unique identification code assigned to your shipment. This number allows you to monitor the progress and location of your package throughout its delivery journey.

3. What should I do if my URBANO tracking status isn’t updating?

   If your URBANO tracking status has not updated for an extended period, it is advisable to contact URBANO customer service directly with your tracking number. They can investigate the issue and provide more detailed information.

4. How long does URBANO delivery usually take?

   URBANO delivery times vary depending on the service selected (e.g., express, standard), the origin and destination of the package, and any specific agreements. For estimated delivery times for your specific shipment, refer to the service details provided at the time of shipping or contact URBANO customer service.

5. What if my URBANO package is delayed or lost?

   In cases of a delayed or lost URBANO package, it is important to contact URBANO customer support as soon as possible. Provide them with your tracking number and all relevant shipment details. They will initiate an investigation to locate your package or resolve the issue.