XDY

XDY Tracking Information

XDY (also known as Dongguan Xindongyuan International Logistics Co., Ltd.) is a cross-border e-commerce logistics service provider established in 2017. Headquartered in Dongguan, Guangdong, China, the company specializes in integrating various aspects of international logistics, including warehousing, customs clearance, and distribution services. XDY positions itself as a logistics partner focused on providing stable, efficient, and cost-effective logistics channels for its clients in the e-commerce sector.

Their services are designed to meet the demands of international shipping and include:

• International Express: Expedited shipping services for global deliveries.
• International Air Freight: Air transportation solutions for bulk and time-sensitive shipments.
• FBA Head-end Logistics: Services specifically tailored for Amazon FBA (Fulfillment by Amazon) sellers, covering the initial stages of shipping goods to Amazon’s fulfillment centers.

XDY’s operational philosophy emphasizes customer focus, efficiency, and integrity, aiming to simplify international logistics for cross-border e-commerce businesses.

How to Track XDY Packages

Tracking an XDY package allows senders and recipients to monitor the shipment’s progress. There are at least two primary ways to track an XDY delivery:

1. Via the Official XDY Website:

   • Navigate to the XDY official website at https://www.xdyex.com/.
   • On the homepage, locate the tracking input field, often labeled “查询” (Query) or “物流查询” (Logistics Query).
   • Enter your unique XDY tracking number into the designated box.
   • Click the track/query button (usually indicated by an arrow or “查询”) to view the latest status and detailed tracking history of your shipment.

2. Via Synctrack Tracking Tool:

   • Tracking your XDY tracking package is simple and efficient using Synctrack.
   • Obtain your tracking number, which is provided by the sender.
   • Visit Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Input your tracking number in the designated field.
   • Click the “Track” button to view the tracking details of your shipment.

Currently, the XDY website does not explicitly mention tracking via a dedicated mobile app or text message services.

XDY Tracking Contact Number

For inquiries regarding XDY tracking or other logistics services, you can reach out to XDY using the following contact information:

• Contact Phone: +86 13926809703
• Email: [email protected]
• Office Location: 广东省东莞市厚街镇溪头村厚街大道东1号 (Houjie Avenue East No.1, Xitou Village, Houjie Town, Dongguan City, Guangdong Province, China)

FAQs about XDY Tracking

1. What is an XDY tracking number?

   An XDY tracking number is a unique alphanumeric code assigned to each package or shipment handled by XDY. This number allows you to monitor the progress and location of your parcel throughout its delivery journey.

2. How do I find my XDY tracking number?

   The XDY tracking number is typically provided by the seller or sender of your package at the time of shipment. It can usually be found in the shipping confirmation email, on the order details page of the online store, or on the shipping label itself.

3. What should I do if my XDY tracking information isn’t updating?

   If your XDY tracking information is not updating, it could be due to a few reasons:

   • There might be a delay in scan updates, especially during transit between major hubs.
   • The package might be in customs clearance, which can take time.
   • Allow 24-48 hours for the initial tracking information to appear after receiving the number.

   If the status remains unchanged for an extended period, it is advisable to contact XDY customer service using the provided contact details.

4. What do different XDY tracking statuses mean?

   Common XDY tracking statuses include:

   • In Transit/Shipped: The package is on its way to the destination.
   • Arrived at Sort Facility: The package has reached a sorting center.
   • Out for Delivery: The package has left the local depot and is on its way to the recipient.
   • Delivered: The package has successfully reached its destination.
   • Customs Clearance: The package is being processed by customs authorities.
   • Exception/Attempted Delivery: An issue occurred, such as an incorrect address or failed delivery attempt.