Zambia Post

Zambia Post Tracking Guidelines and Tips

Zambia Post Tracking Information

Zambia Postal Services Corporation (Zampost) is a state-owned enterprise, wholly owned by the Government of the Republic of Zambia. The institution’s history traces back to 1896 when the Post Office was established, growing significantly over the decades. Initially operated by the British South Africa Company, administration was taken over by the British Colonial Government in 1914. In 1964, the Post Office was reconstituted as a Department of Government, known then as the Post and Telecommunications Corporation (PTC). A major restructuring in 1994 led to the unbundling of PTC into three distinct entities: Zamtel, ZNBC, and Zambia Post.

Zambia Post offers a diverse range of services, primarily categorized into Mail Services, Financial Services, and Agency Services. Mail Services encompass various forms of correspondence and parcel delivery, including domestic and international mail, express mail service (EMS), registered mail, and parcel post. These services are fundamental to the corporation’s role in connecting individuals and businesses across Zambia and internationally. Financial Services include money orders and other payment solutions, while Agency Services involve acting as an agent for various governmental and non-governmental organizations, offering services like bill payments and other administrative tasks. The organization’s commitment is to provide reliable and efficient postal and financial services to the Zambian populace.

How to Track Zambia Post Packages

Tracking Zambia Post packages can be accomplished through their official website or via third-party tracking platforms.

1. Via the Official Zambia Post Website:
   • Visit the official website: Navigate to the Zambia Post official website at http://www.zampost.com.zm/.
   • Locate the Tracking Section: On the homepage, a prominent “Track & Trace” or similar tracking input field is available.
   • Enter Your Tracking Number: Input your unique tracking number into the designated field. This number is typically provided at the time of shipment or by the sender.
   • Initiate Tracking: Click the “Track” or “Search” button to view the current status and detailed tracking history of your package.
2. Via Synctrack Tracking Tool:
   • Obtain Your Tracking Number: Ensure possession of your Zambia Post tracking number, which is provided by the sender.
   • Visit Synctrack: Go to the Synctrack Tracking Page at https://synctrack.io/couriers/.
   • Enter Your Tracking Number: Input your Zambia Post tracking number in the designated field.
   • Click “Track”: Click the “Track” button to view the tracking details of your Zambia Post shipment.

Zambia Post primarily facilitates tracking for services like EMS (Express Mail Service) and registered mail, which are typically assigned unique tracking numbers. Other methods like app-based tracking or SMS tracking are not prominently advertised or available on their official platform.

Zambia Post Tracking Contact Number

For inquiries regarding Zambia Post tracking or any other services, contact can be made through the following channels:

• Phone Number: +260 211 228 920
• Email Address: [email protected]
• Office Location: Zambia Postal Services Corporation, Post Office Headquarters, Cairo Road, P.O Box 71842, Ndola, Zambia

FAQs about Zambia Post Tracking

1. What is a Zambia Post tracking number?
   A Zambia Post tracking number is a unique combination of letters and numbers assigned to your package or mail item, allowing you to monitor its journey from dispatch to delivery.

2. How long does it take for tracking information to appear?
   Tracking information usually becomes available online within 24 to 48 hours after the package has been handed over to Zambia Post and scanned into their system. Delays can sometimes occur, especially during peak periods.

3. What should be done if tracking information is not updating?
   If tracking information is not updating, wait another 24-48 hours. If the status remains unchanged, contact Zambia Post customer service with your tracking number for assistance.

4. Can all Zambia Post packages be tracked?
   Typically, only services like EMS (Express Mail Service) and registered mail come with a tracking number and can be tracked. Standard mail or unregistered parcels may not have a tracking facility.

5. What if a Zambia Post package is delayed or lost?
   In cases of significant delay or suspected loss, first check the latest tracking updates. If the issue persists, file an inquiry or claim with Zambia Post customer service, providing all relevant details and your tracking number.