ZY, also known as Zhongyun Logistics (中运物流), is an international logistics service provider. Established in 2007, the company has grown to specialize in cross-border e-commerce logistics services. ZY aims to provide efficient, convenient, and cost-effective global logistics solutions for various businesses.
ZY’s services are designed to meet the demands of international trade and e-commerce, encompassing a broad range of logistics solutions. Key service areas include:
The company focuses on leveraging its extensive network and technological solutions to streamline logistics processes, ensuring that packages are handled with care from origin to destination. ZY prides itself on its commitment to customer service and operational excellence in the competitive global logistics market.
Tracking your ZY packages is straightforward, with multiple methods available to keep you informed about your shipment’s journey.
The most direct way to track a ZY package is through their official tracking portal.
Synctrack provides a convenient platform for tracking ZY packages along with shipments from various other couriers.
For inquiries regarding ZY tracking or other services, you can reach out to the company through the following contact details:
These contact points facilitate direct communication for any support or information needed regarding your shipments.
Here are some frequently asked questions regarding ZY tracking:
The delivery time for ZY shipments varies depending on the destination country, the specific service chosen (e.g., express vs. standard), and customs processing times. International shipping can range from a few days to several weeks.
If your ZY tracking status remains unchanged for an extended period, it might indicate a delay in transit, a customs hold, or a temporary scanning issue. It is recommended to first allow a few more days, then contact ZY customer service with your tracking number for a detailed inquiry.
“In Transit” means your package is currently moving between ZY logistics points or on its way to the delivery address. “Processed at Destination Hub” indicates that your package has arrived at a ZY facility near its final destination and is being sorted for local delivery.
Changing the delivery address for a ZY package after it has been shipped can be difficult and is not always possible, especially for international shipments. It is best to contact ZY customer service as soon as possible to inquire about the possibility and any associated fees or procedures.
If your ZY package is lost or arrives damaged, you should contact the sender (the merchant or individual who shipped the item) first. The sender is usually responsible for initiating a claim with ZY and can provide you with information regarding their shipping insurance or refund policy. You may also directly contact ZY customer service with your tracking number to report the issue.